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The Transport Administrator plays a critical role in ensuring CMA CGM’s customers receive the best possible service and experience when choosing to work with us. As a Transport Administrator, you will work directly with our customers & suppliers as well as internal colleagues across our business, to ensure any transport-related matters are handled professionally and in the most timely, accurate and cost-effective manner.
Job Responsibility:
Be a trusted and reliable first point of contact for stakeholders, for any transport-related matters
Build and manage strong working relationships with Customers, suppliers and internal customers
Managing and resolving any Transport-related issues that arise
Adopting a proactive and solutions-focused approach, monitoring delivery of transport services and identifying effective resolutions
Proactively engaging with customers
General transport administration
Working with our Transport systems and database
Working with customers to ensure that any charges raised are accurate
Requirements:
Demonstrable experience in a Customer Service and Administration based working environment
Experience within the Transport and Logistics industry would be great, but it is not essential
Excellent communication skills
Strong Administration skills, with knowledge and experience of working with high volumes of data and information, IT Systems and bespoke software, as well as MS Office applications
A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
A natural problem solver
Strong analytical skills
Flexibility in your approach
Nice to have:
Experience within the Transport and Logistics industry
What we offer:
25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 15% total contribution
Life assurance x4
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity
Employee recognition awards
Considerable scope for personal and professional growth through the CMA CGM Academy