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Trainee Customer Service Support Advisor

Plusnet

Location:
India , Kolkata

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

Job Responsibility:

Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision
Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure
Participates in the continuous improvement activities to improve the customer service team processes

Requirements:

Complaint Management
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Time Management
Customer Relationship Management
Escalation Management
Technical Support
Decision Making
Growth Mindset
Stakeholder Management
Inclusive Leadership

Additional Information:

Job Posted:
January 06, 2026

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