Trainee - At Your Service, Marriott Bonvoy

Marriott Bonvoy

Location:
Singapore, Singapore

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Hotel Internship Program at Marriott offers hands-on learning in hotel operations, from the ground up. Assist supervisors in daily operations, handle guest telephone enquiries, ensure checklist accuracy, and perform tasks aligning with Marriott's corporate image, policies, and service standards.

Job Responsibility:

Handle telephone enquiries professionally
Attend to guests’ morning calls
Record complaints and feedback in Empower (GXP)
Maintain updated telephone extension list
Assist guests with outgoing calls and new reservations after office hours.

Requirements:

Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with Operating Procedures
Attend to guests’ morning calls and other requests
Manage the console (e.g., DND, busy verify lines)
Receive and transfer calls to respective extensions and rooms
Assist and provide information for callers
Take down messages for guests
Ensure checklists are done accurately
Monitor telephone printers for wake-up calls
Carry out emergency and evacuation procedures
Responsible for morning calls
Update Back Office information whiteboard
Monitor contingency reports every hour
Maintain an updated telephone extension list
Assist guests with outgoing phone calls
Assist guests with new reservations after office hours
Record complaints and feedback in Empower (GXP)
Ensure effective service in line with the Hotel’s Corporate Image, Grooming Standards, Departmental Policies, and Corporate Policies
Perform other duties as assigned.

What we offer:

Opportunities for training
Development and recognition
Belong to a diverse global team
Focus on holistic well-being.

Additional Information:

Job Posted:
July 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Trainee - At Your Service