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Trade Documentation Assistant Manager

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Office Angels

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Location:
United Kingdom , City of London

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

50000.00 - 55000.00 GBP / Year
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Job Description:

Are you a seasoned leader with a passion for international trade and exceptional customer service? Our client, a prominent not-for-profit organisation, is seeking a Trade Documentation Assistant Manager to drive operational excellence and innovation in trade documentation services. This is your chance to make a significant impact in a vital industry!

Job Responsibility:

  • Lead and line manage a team of 13 trade documentation issuing staff
  • Collaborate with team supervisors to ensure compliance with regulatory bodies and enhance service delivery standards
  • Drive strategic planning and identify growth opportunities within trade documentation services
  • Supervise and mentor Documentation Officers, conducting performance reviews and facilitating continuous development
  • Foster a collaborative, high-performing team culture aligned with our core values
  • Act as an escalation point for complex customer queries and complaints
  • Build and maintain strong relationships with core clients, software providers, and regulatory bodies
  • Represent the organisation in external forums and certification networks
  • Collaborate with finance and other departments on pricing updates and service innovations
  • Ensure all documentation processes meet legal and regulatory standards
  • Support audit preparation and reporting, introducing mandatory procedure changes, as necessary

Requirements:

  • Proven experience in team leadership and operational management
  • Excellent customer service and stakeholder management skills
  • Strong decision-making and problem-solving abilities
  • Proficiency in CRM systems and Microsoft Office
  • Technical knowledge of trade documentation (ATA Carnets, Certificates of Origin) - Desirable
  • Project management experience - Desirable

Nice to have:

  • Technical knowledge of trade documentation (ATA Carnets, Certificates of Origin)
  • Project management experience
What we offer:
  • New Role, New Opportunities!
  • Happy Team Members!
  • Stunning Office Space!
  • Skill Development!
  • Flexibility!
  • Generous Time Off! - 25 days holiday + 8 bank holidays
  • Comprehensive Benefits! - Including a money purchase pension scheme, life assurance, employee assistance programme, and more!
  • Wellness Perks! - Free tea, coffee, and fruit onsite, plus an eye care voucher after probation
  • Additional Financial Support! - Interest-free season ticket loan and rental deposit scheme
  • Fitness Opportunities! - Corporate arrangements with local fitness facilities
  • Health Benefits! - Private medical health insurance options available

Additional Information:

Job Posted:
June 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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