TPA Delegated Authority Support Specialist

• Provide monitoring and oversight of TPAs, ensuring adherence to agreements and regulatory standards
• Utilize your analytical skills to track performance metrics and compliance indicators, identifying risks and areas for improvement
• Develop and implement governance frameworks for TPA oversight, specifically focusing on consumer duty outcomes
• Oversee TPA reports to ensure they are delivered within deadline and are accurate
• Act as a strategic liaison between internal teams and TPAs, facilitating seamless communication
• Collaborate with legal, compliance, procurement, and operations teams to address issues and optimize processes
• Regularly engage with key external TPA stakeholders to ensure effective launch and management of business schemes
• Maintain and organize TPA documentation, ensuring accuracy and accessibility for audit purposes
• Oversee the administration of the TPA bordereau process, including invoicing and payment recording
• Manage large loss reporting, ensuring robust documentation and compliance
• Support and lead audit processes by reviewing TPA documentation and performance data
• Identify and address risks, implementing corrective actions to enhance third-party operations
• Conduct quarterly bordereau sampling and oversee call audits, ensuring timely completion of audit reports
• Drive the identification of process inefficiencies and support efforts to streamline TPA governance procedures
• Participate in developing tools and systems for enhanced TPA oversight, supporting internal projects
• Serve as the first point of contact for TPA complaints, including sensitive or media-related cases, ensuring swift resolution
• Maintain a safe and organized work environment
• Comply with Health & Safety regulations and report any issues
• Seek additional training as needed and participate in training on new schemes or policy changes
• Undertake other projects or duties as requested by your manager

• Strong knowledge of Travel Claims processes
• 5+ years in operations, compliance, governance, risk management, or administrative support roles
• Preferable audit experience and familiarity with external partnerships
• Exceptional analytical skills with attention to detail
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite, with the ability to manage and analyze data
• Ability to manage multiple tasks and priorities, focusing on deadlines
• Flexible, collaborative, and capable of working independently

Preferable audit experience and familiarity with external partnerships

• Opportunities for professional growth and development in a dynamic work environment
• Collaborate with diverse teams and stakeholders, enhancing your skills and expertise
• Bonus: £4k