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Tocc network operations apprentice

https://www.tui.com Logo

TUI

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Location:
United Kingdom , Luton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

24000.00 GBP / Year
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Job Description:

Join TUI as a Network Operations Apprentice and play a key part in ensuring the safe, efficient, and on-time operation of our airline. Based in the TUI Operations Control Centre (TOCC) in Luton, you’ll gain hands-on experience across Operations, Customer Support, and Operational Planning while completing a Level 3 Aviation Ground Specialist over 18 months. This is a fantastic opportunity to learn how we manage our global flying programme, support customers during disruptions, and contribute to planning and performance analysis—all within a fast-paced, 24/7 environment.

Job Responsibility:

  • Gain knowledge and skills to support 24/7 Operations Control Centre activities
  • Maintain accurate communication with key stakeholders (Ground Handling Agents, GOC, Customer Teams)
  • Monitor daily flying programme, including aircraft movements and delays
  • Provide operational support to ensure compliance with statutory, company, and commercial requirements
  • Record key “on-the-day” operational information
  • Draft and send customer communications during network disruption, following tone of voice guidelines
  • Liaise with stakeholders to minimise customer impact from programme changes
  • Ensure customers receive welfare provisions (vouchers, hotels, transport) per TUI policy
  • Monitor flight status and communicate delays accurately
  • Resolve “on-the-day” operational issues and maintain accurate welfare spend logs
  • Assist Operational Planning Team across Performance & Analysis, Fleet Planning, Licensing, and Leasing
  • Collect data for safety investigations and flight delay evidence packs
  • Support departmental quality systems to maintain compliance with processes and procedures
  • Complete mandatory training and apprenticeship assignments
  • Attend personal and professional development courses
  • Prepare for end-point assessment and achieve Level 3 Aviation Ground Specialist Apprenticeship
  • Take ownership of personal development and reflection

Requirements:

  • Fluent in English (spoken and written)
  • Holds 5 GCSEs (Grade 4 or equivalent) including Maths & English
  • 18+ years of age (or has turned 18 years old before 1st March 2026)
  • Has at least 6 months of customer service experience
  • Happy to complete a DBS check prior to employment
  • Committed to completing the Level 3 Aviation Ground Specialist Apprenticeship (18 months)
  • Passionate about aviation and eager to learn
  • Can travel to Luton Head Office and work 37.5 hours per week, including weekends
  • Communicates clearly and confidently with different audiences
  • Is adaptable, proactive, and committed to personal development
What we offer:
  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Investment in your development
  • Pension scheme and life assurance
  • On completion of the apprenticeship programme a voucher (amount dependent on the apprenticeship level) and an extra day off
  • Access to student discount via Totum Apprenticeships
  • Network of other apprentices and colleagues
  • Be Rewarded Platform – savings at high street shops, on days out and more
  • All the employee networks

Additional Information:

Job Posted:
December 28, 2025

Expiration:
January 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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