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To Go Specialist

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O'Charley's

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Location:
United States , Chester

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

At O’Charley’s, our goal is to satisfy our guests completely so they will return again and again. We want guests to tell their family, friends, and associates about the wonderful experience we provided at O’Charley’s. You were hired because you showed us that you have “A Passion to Serve” – the desire to ensure our guests have a memorable experience every time they visit. Our guests are the reason for our existence. Your paycheck will say O’Charley’s, but our guests are your true employers.

Job Responsibility:

  • Be an effective SALESPERSON
  • Understand food and beverage menus, specials, and promos
  • Make recommendations and suggestions based on knowledge of food and drink items
  • Ensure guests have a great experience by providing exceptional service
  • Make each guest feel appreciated through accommodating actions
  • Practice the “Hospitality Halo” with everyone within a six-foot radius (smile, step aside, speak first)
  • Work as a team with all O’Charley’s team members
  • Communicate clearly and enthusiastically with guests and team members
  • Immediately greet guests and ensure prompt and efficient food and beverage delivery
  • Serve guests in a timely manner, according to the guest’s perfect pace
  • Stay organized, being able to think and act quickly and effectively, and have a sense of urgency
  • Have a thorough knowledge of service sequences and guidelines
  • Have a thorough knowledge of To-Go accounting procedures
  • Have a thorough knowledge of To-Go packaging
  • Prepare and package quality products for guests
  • Maintain general appearance of To-Go area through cleaning and stocking
  • Ensure “Perfect Plate” presentations before items are delivered to guests
  • If a mistake is made, own it and take EVERY action possible to correct it

Requirements:

  • Guest relations
  • To-Go packaging
  • Menu knowledge
  • Service Sequences
  • Telephone etiquette
  • Point of Sale operation
  • Quality service and standards
  • Safety and Security
  • Procedures Cash handling
  • Floor plan
  • Specials
  • Sidework duties
  • Able to speak, read, write and understand the primary language of the work location
  • Able to perform simple mathematical calculations relating to money handling
  • Able to stand and exert well-paced mobility for periods up to multiple hours in length
  • Must have a good sense of balance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds
  • Able to continually enter and exit the building, even during inclement weather while carrying to-go orders weighing anywhere from 1-25 pounds

Additional Information:

Job Posted:
January 02, 2026

Work Type:
On-site work
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