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The Title Operations Specialist is responsible for researching, resolving, and processing title‑related issues for consumer, commercial, and internal stakeholders. This role focuses on identifying and correcting title discrepancies, managing duplicate titles and bills of sale, and preparing accurate documentation for submission to appropriate agencies. The position involves both case management and inbound/outbound phone communication with external partners and internal teams. Success in this role requires strong attention to detail, effective time management, and the ability to perform efficiently in a high‑volume, onsite operational environment.
Job Responsibility:
Manage casework related to duplicate titles
Manage casework related to duplicate bills of sale
Handle inbound and outbound phone calls through a phone queue
Research and resolve title discrepancies or deficiencies
Generate, review, and process operational reports
Manage incoming assignments from third‑party title vendors
Prepare and submit accurate documentation to appropriate agencies
Communicate effectively with internal teams to support timely resolution of issues
Requirements:
Prior experience working with vehicle titles preferred
Strong critical thinking and problem‑solving skills
High level of attention to detail and accuracy
Excellent organizational and time‑management abilities
Clear and professional verbal and written communication skills
Ability to collaborate effectively within a team environment
Adaptable and receptive to process changes
Comfortable working in a high‑volume, fast‑paced setting