Tier II IT Support Engineer Job at Robert Half (Tampa)

Systems Engineer II

Beacon Technologies is seeking a Systems Engineer II for our client partner. Wor...

Location

United States , Madison

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

5+ years of experience in system administration or cloud engineering within hybrid environments
Extensive knowledge of Microsoft 365, Entra ID, Windows Server, and AWS storage services (S3, Glacier, Intelligent Tiering)
Demonstrated ability to design and implement automation, monitoring, or integration scripts using PowerShell, Python, or equivalent tools
Experience integrating and supporting enterprise SaaS platforms and SSO/IAM solutions
Candidates MUST be WI residents or willing to relocate to WI prior to starting the role at their own expense

Job Responsibility

Managing, securing, and optimizing both cloud and on-premises infrastructure
Managing server environments, virtual machines, M365 and Entra ID services, enterprise SaaS platforms, and a growing portfolio of cloud and storage solutions
Implementing secure, scalable systems that support the agency’s operational goals and ongoing technology evolution

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Systems Engineer II (Automation/AI)

PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse, ...

Location

Canada , Toronto

Salary:

83000.00 - 125000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience in an IT support environment
3-5+ years of experience in a systems administration/engineering role with a focus on automation
Solid understanding of Agentic and Generative AI concepts and platforms
Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management)
Experience working in a cloud environment (Azure, GCP, and/or AWS)
Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support
Experience with Workato or similar automation tools (Zapier, etc)
Advanced Automation skills: Implementing more complex workflows and approval processes
Proficiency in Windows and MacOS operating systems
Experience with configuration management tools (e.g., Intune, JAMF)

Job Responsibility

Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees
Administrate and iterate on our GenAI/AgenticAI programs
Look for areas of improvement to accelerate AI adoption throughout the company
Work with other IT members to advance our IAM programs, have solid understanding of authentication protocols and processes (SCIM/SAML/etc)
Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees
Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments
Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps
Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Semi Sr. Platform Engineer Analyst IT Support

The Engineer Intmd Analyst is an intermediate level position responsible for a v...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Job Responsibility

Provide assistance with a product or product component development within the technology domain
Conduct product evaluations with vendors and recommend product customization for integration with systems
Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
Assist with application prototyping and recommend solutions around implementation
Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
Support projects and provide project status updates to project manager or Sr. Engineer
Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
Create installation documentation, training materials, and deliver technical training to support the organization
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers

Fulltime

Client Systems Support Specialist

Delta Solutions & Strategies is seeking a Client Systems Support Specialist to s...

Location

United States , Vandenberg SFB

Salary:

90000.00 - 100000.00 USD / Year

Delta Solutions & Strategies

Expiration Date

Until further notice

Requirements

TS/SCI Security Clearance
4–6 years of experience providing Tier II client or desktop support, system configuration, and technical issue resolution across multiple networks and environments
Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience (4 years)
Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire
Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders
Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards
Familiarity with endpoint hardening, patching, and vulnerability management practices
Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments
Provide after-hours and contingency support as required

Job Responsibility

Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support
Log, categorize, and prioritize incidents and service requests in accordance with established service-level objectives
Perform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment
Diagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements
Join systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools
Deploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance
Install, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks
Assist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team
Perform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements
Provide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments

What we offer

medical
dental
vision
life insurance
401(k)
PTO
paid holidays
parental, military and jury duty paid leaves

Fulltime

New

Noc Engineer-iii

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Network Operation Center Engineer -III

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Noc Engineer -Iii

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Nocc level iii

Location

United States , Ridgeland

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
Minimum 4 years related experience in specific area or equivalent
Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages

Job Responsibility

Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
Perform additional duties as assigned
Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
Investigate outage logs and help determine root cause for service interruptions
Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
Assist with training, onboarding, and mentoring of junior NOCC Technicians

Fulltime

Tier II IT Support Engineer

Robert Half

Location:
United States , Tampa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 23, 2025

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