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Tier 3 Engineer – Linux, VMware, Compute

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India , Bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The engineer is required to have strong Admin, Operate and Manage skills in Linux OS, VMware vSphere, and HPE Compute Infrastructures to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, and ability to learn and adapt quickly. Responsibilities include advanced support, strategic guidance, root cause analysis, performance tuning, transition and transformation initiatives, and mentoring of junior engineers.

Job Responsibility:

  • Provide advanced support and strategic guidance
  • Lead complex issues, root cause analysis, and performance tuning
  • Supports transition and transformation initiatives, migrations, upgrades, and automation
  • Acts as a technical liaison between internal teams, customers, and third-party vendors
  • Mentor junior engineers and contribute to knowledge sharing and process improvement
  • Resolve customer’s issues via telephone, email, or remote sessions
  • Identify and escalate issues in a timely manner to vendor according to process guidelines
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Performs within the Productivity Measure of the team (scorecard)
  • Handle Problem Management, Post Incident Reviews and RCA.

Requirements:

  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 8 years of relevant experience in Enterprise Managed Service environment
  • Expertise in HPE Synergy and Proliant servers
  • Expertise in RedHat Linux
  • Expertise in VMware vSphere and SRM
  • Certification on the latest tracks of RHCE, RHCSA is required
  • Certification on the latest tracks like VMware VCP and HPE Service Guard is an added advantage
  • ITIL foundation certification on the latest track is preferred
  • Experience in leading technical teams or Projects is an added advantage
  • Flexible working in 24/7 support environment
  • Admin, Operate and Manage RHEL/SUSE, kernel tuning, system hardening, and troubleshooting
  • Admin, Operate and Manage vSphere Datacenter
  • Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management
  • Strong scripting and automation skills using Bash, Python, and Ansible
  • Experience in ESXi and vCenter upgrades
  • Experience in ESXi command line interface
  • Experience in vCenter management
  • Experience in vSphere Performance Monitoring, Performance Chart, and esxtop
  • Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS)
  • Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations
  • Experience in vSphere security and ESXi hardening
  • Good understanding of VMware SRM and vSAN
  • Experience in log analysis and RCA
  • Admin, Operate and Manage HPE Synergy, C7000, Proliant, Virtual Connect
  • Experience in Network troubleshooting, packet capture using pktcap and Wireshark
  • VMware PowerCLI knowledge and scripting experience
  • Good understanding on DHCP, DNS and Active Directory
  • Basic knowledge of Physical Network and Storage technologies
  • Basic understanding of REST APIs, PowerShell, and database systems (PostgreSQL, MySQL).

Nice to have:

  • Certification on the latest tracks like VMware VCP and HPE Service Guard
  • ITIL foundation certification on the latest track is preferred
  • Experience in leading technical teams or Projects is an added advantage.
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development programs
  • Unconditional Inclusion initiatives.

Additional Information:

Job Posted:
June 20, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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