Tier 3 Engineer – Linux, VMware, Compute, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The engineer is required to have strong Admin, Operate and Manage skills in Linux OS, VMware vSphere and HPE Compute Infrastructures to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly

Job Responsibility:

Provide advanced support and strategic guidance
Lead complex issues, root cause analysis, and performance tuning
Supports transition and transformation initiatives, migrations, upgrades, and automation
Acts as a technical liaison between internal teams, customers, and third-party vendors
Mentor junior engineers and contribute to knowledge sharing and process improvement
Resolve customer’s issues via telephone, email, or remote sessions
Identify and escalate issues in a timely manner to vendor according to process guidelines
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools
Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes, and operational metrics
Handle Problem Management, Post Incident Reviews and RCA

Requirements:

Bachelor’s degree in Engineering (or Equivalent)
Minimum 8 years of relevant experience in Enterprise Managed Service environment
Expertise in HPE Synergy and Proliant servers
Expertise in RedHat Linux
Expertise in VMware vSphere and SRM
Certification on the latest tracks of RHCE, RHCSA is required
Certification on the latest tracks like VMware VCP and HPE Service Guard is an added advantage
ITIL foundation certification on the latest track is preferred
Experience in leading technical teams or Projects is an added advantage
Flexible working in 24/7 support environment

Nice to have:

Certification on the latest tracks like VMware VCP and HPE Service Guard
ITIL foundation certification on the latest track
Experience in leading technical teams or Projects

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
June 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Tier 3 Engineer – Linux, VMware, Compute