Tier 2 Technical Support Agent Job at Hapana (Greater London)

Technical Support Tier II - Integration

Reporting to the Manager, CX Technical, the Technical Support Tier II - Integrat...

Location

United Kingdom

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer-facing technical role or similar, ideally supporting IDaaS/IAM, cloud platforms, SIEM, or developer workflows in the SaaS space
strong problem-solving skills and the ability to clearly communicate technical concepts to diverse audiences with attention to detail
comfort providing support via phone, email and remote support sessions
proven ability to troubleshoot authentication protocols, including OpenID Connect and OAuth 2.0, as well as identity and directory services such as Microsoft Entra ID, Okta, Google Workspace, JumpCloud, OneLogin, Auth0, and Rippling
working proficiency with cloud platforms, including AWS, Azure, Google Cloud, and DigitalOcean, as well as containerized environments such as Docker and Kubernetes
understanding of networking fundamentals, including DNS, TCP/IP, and ports, with experience using diagnostic tools such as dig, IP lookup, and port scanning techniques
experience working with REST APIs, including parsing and filtering API responses using jq
previous experience working with SCIM, SSO and automated provisioning solutions
basic scripting experience, with familiarity in Python, Bash, or PowerShell
knowledge of SIEM platforms such as Splunk and Datadog, along with an understanding of security best practices

Job Responsibility

deliver the best-in-class customer experience that 1Password is known for, demonstrating empathy, tact and professionalism as you deliver solutions to our global customer base
diagnose, troubleshoot and deliver effective solutions through email, phone and Zoom support sessions
refine service delivery by relaying feedback, bugs and product feature requests to internal teams and stakeholders
proactively escalate high-impact issues and emergent trends, particularly those affecting key enterprise customers ensuring rapid resolution and cross-functional collaboration
maintain a high level of productivity by efficiently managing technical cases, prioritizing impact-driven solutions, and ensuring timely, high-quality support for customers
monitor incoming ticket volumes and escalations, triaging and escalating cases to L3 as appropriate
leverage internal technical resources to expedite issue resolution, while enhancing this shared resource by contributing novel findings and creating new documentation
collaborate closely with peers on complex cases, and take on a mentorship role for junior colleagues to support their continuing development
maintain a growth mindset, continuously expanding your technical expertise by engaging with new technologies, industry developments, and internal training opportunities

What we offer

maternity and parental leave top-up programs
wellness spending allowance
generous PTO policy
company-wide wellness days off scheduled throughout the year
wellness coach membership
comprehensive health coverage
company equity for all full-time employees
retirement matching program
training budget, 1Password University access, and learning sessions
free 1Password account (and friends and family discount)

Fulltime

Tier 2 Customer Care Agent

As a Tier 2 Customer Care Agent, you are the technical problem‑solver at the hea...

Location

Poland

Salary:

7200.00 - 7400.00 PLN / Month

Team Internet

Expiration Date

Until further notice

Requirements

Strong hands‑on experience in technical support within domains, hosting, SaaS, or internet infrastructure
Deep understanding of domain processes including gTLD/ccTLD flows, transfers, registry interactions, and lifecycle behaviours
Advanced knowledge of DNS and its behaviour in real‑world scenarios
Experience troubleshooting APIs (REST, EPP) and interpreting logs to identify issues
Familiarity with hosting environments (e.g., cPanel, WHM, email setup, basic database connectivity)
Ability to work independently on highly complex issues with minimal oversight
Strong investigative approach with a focus on root‑cause analysis
High attention to detail and excellent written communication
High sense of ownership and accountability for outcomes
Calm, productive approach under pressure

Job Responsibility

Resolve complex, non‑standard customer issues across domains, DNS, identity services, APIs, and platform behaviour
Serve as the main escalation point from Tier 1, owning cases from start to finish
Investigate issues deeply using API logs, EPP flows, system logs, and command‑line tools
Diagnose advanced DNS problems including configuration conflicts, propagation issues, and registry‑specific behaviours
Troubleshoot domain lifecycle issues across gTLDs/ccTLDs, transfers, renewals, restores, and ICANN‑related edge cases
Work with engineering and product teams when cases require deeper technical insight
Support Tier 1 agents with guidance, coaching, and structured escalation workflows
Provide clear, well‑structured case documentation to help knowledge scale across the organisation
Contribute to internal knowledge bases and AI‑powered support tools by turning real issues into reusable solutions
Identify recurring patterns or structural gaps and feed insights into product, training, or automation initiatives

What we offer

We are collaborative, fair, consciously inclusive, and flexible
We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We invest in the development of our people to drive our ambitions forward
We offer a range of benefits (including your choice of tech) and a competitive package
We offer a great work environment in an internationally successful enterprise in the online services industry

Fulltime

Commvault Engineer

Commvault Engineer role at Hewlett Packard Enterprise. HPE Operations is our inn...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree: technical or non-technical (Bachelor of Arts/Science)
3-4 year completion beyond High School level, BA/BS or equivalent experience
5-7 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Knowledge of multiple product lines (proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Advanced proficiency with case management databases and tools

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a mentor and guide other employees
Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions/clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Ai Azure Enterprise Automation Engineer

Baptist Health Information Services is looking for an Enterprise Automation Engi...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

Bachelor's Degree or Equivalent Experience
Over 5 years of Information Technology Experience Required
Experience designing or implementing AI-driven automation agents that support IT operations, observability, or cloud management by autonomously identifying and resolving issues
Familiarity with Large Language Model (LLM) integration (e.g., OpenAI, Claude, Gemini) for code generation, decision support, or infrastructure recommendations
Exposure to multi-agent orchestration frameworks such as LangChain, AutoGen, or Microsoft Autonomous Agents for coordinating complex, layered workflows
Integration of AI agents into DevOps workflows or incident response tooling
Understanding of prompt engineering, retrieval-augmented generation (RAG), or vector database utilization (e.g., Azure Cognitive Search, Weaviate) in the context of enterprise systems
Contributions to open-source automation or AI platforms that demonstrate thought leadership or technical innovation
Familiarity with healthcare IT standards and constraints (e.g., HIPAA compliance, identity management in clinical workflows) as they apply to automation and AI integration
Azure VMs, Virtual Networks, Storage Accounts, Azure AD

Job Responsibility

Expert level engineering skills across a broad range of technology stacks and programming languages
As an SRE at Baptist Health you will be a member of a team dedicated to improving our resiliency, reliability, observability, and scalability through different methodologies and tools
You will have the drive to improve and define how we automate, observe, scale, and operate enterprise services
Design and build infrastructure & systems that provide high levels of scalability, reliability, performance, and security across Azure and on-prem environments
Automate manual processes by designing and implementing end-to-end automation pipelines that reduce operational friction, eliminate repetitive tasks, and enforce consistency through Infrastructure-as-Code and CI/CD practices
Define and implement Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for all core services
Improve observability of all enterprise services with actionable monitoring, logging, and alerting using tools like Azure Monitor, Application Insights, and SolarWinds
Develop playbooks and runbooks to guide operations teams and support staff in managing infrastructure efficiently and safely
Partner with Digital Cloud Development Operations, Application Development, and Product teams to ensure new systems are designed for reliability and maintainability
Work closely with vendors and cloud providers (Azure, AWS, GCP) to optimize infrastructure and troubleshoot escalated issues

Fulltime

Registry Operations Specialist

As our Registry Operations Specialist you will be responsible for Registry-level...

Location

Poland

Salary:

Not provided

Team Internet

Expiration Date

Until further notice

Requirements

Hands-on experience working with a Domain Registry or Registrar Platform
Practical, operational knowledge of EPP protocol and domain lifecycle mechanics
Advanced understanding of DNS as it relates to registry operations, not just record management
Proven experience handling registry-related technical escalations
Strong ability to analyze logs, APIs, and system behavior to determine root cause
Strong ownership mentality with a focus on accuracy, compliance, and stability
Excellent written and verbal communication skills
Ability to work independently on complex issues with minimal supervision
Comfortable operating in a global, multi-brand environment
Interest in automation, AI-assisted support, and continuous improvement

Job Responsibility

Own and resolve escalated issues related to domain lifecycle events (create, renew, transfer, restore, redemption, delete)
Diagnose and resolve EPP command failures, registry–registrar synchronization issues, and domain status conflicts
Support registry workflows involving domains, contacts, hosts, and DNS delegation
Ensure registry operations align with policies, contractual obligations, and technical requirements
Troubleshoot DNS issues from a registry perspective, including delegation, glue records, and zone publication
Analyze DNS behavior impacted by registry configuration, policy, or tooling
Collaborate with DNS infrastructure and engineering teams to resolve registry-driven incidents
Analyze registry system logs, EPP logs, API payloads, and command-line outputs
Perform deep root-cause analysis on recurring registry issues and incidents
Identify systemic risks and contribute to long-term, sustainable fixes rather than short-term workarounds

What we offer

We are collaborative, fair, consciously inclusive, and flexible
We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We invest in the development of our people to drive our ambitions forward
We offer a range of benefits (including your choice of tech) and a competitive package
We offer a great work environment in an internationally successful enterprise in the online services industry

Fulltime

Customer Solution Center- Technical

The role involves working in Customer Solution Centers to provide remote service...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree: technical, non-technical (i.e., Bachelor of Arts/ Science)
6+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Strong troubleshooting skills in a technical environment
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with the company's products
Knowledge of multiple product lines (e.g., proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Advanced proficiency with case management databases and tools
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a mentor and guide other employees
Provide direction and guidance to process improvements
Articulate clearly, recommend and explain resolutions/clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What we offer

Health & Wellbeing benefits
Comprehensive suite of benefits that support physical, financial, and emotional wellbeing
Personal & Professional Development programs
Unconditional Inclusion
Flexibility to manage work and personal needs

Fulltime

Systems Engineer II (Automation/AI)

PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse, ...

Location

Canada , Toronto

Salary:

83000.00 - 125000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience in an IT support environment
3-5+ years of experience in a systems administration/engineering role with a focus on automation
Solid understanding of Agentic and Generative AI concepts and platforms
Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management)
Experience working in a cloud environment (Azure, GCP, and/or AWS)
Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support
Experience with Workato or similar automation tools (Zapier, etc)
Advanced Automation skills: Implementing more complex workflows and approval processes
Proficiency in Windows and MacOS operating systems
Experience with configuration management tools (e.g., Intune, JAMF)

Job Responsibility

Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees
Administrate and iterate on our GenAI/AgenticAI programs
Look for areas of improvement to accelerate AI adoption throughout the company
Work with other IT members to advance our IAM programs, have solid understanding of authentication protocols and processes (SCIM/SAML/etc)
Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees
Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments
Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps
Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Section Engineer

We are seeking a highly motivated Section Engineer to join our team delivering a...

Location

United Kingdom , London

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Degree in Civil Engineering, Structural Engineering, or related discipline
Proven experience as a Section Engineer (or strong Site Engineer ready to step up) with a Tier 1 or Tier 2 contractor
Strong background in structural design with hands-on delivery experience
Demonstrable experience managing cladding packages on complex projects
Track record of successfully managing both self-delivery works and subcontractors
Excellent communication and stakeholder management skills
Strong knowledge of construction methodologies, temporary works, and quality processes
Valid CSCS card and relevant site safety qualifications (SMSTS/SSSTS desirable)

Job Responsibility

Manage and oversee the delivery of link bridge and cladding packages, ensuring works are executed safely, on time, and to the highest quality standards
Provide technical input and design coordination support, particularly with respect to structural design and cladding systems
Review and interpret technical drawings, specifications, and design packages to ensure accurate delivery
Coordinate and manage subcontractors on site, monitoring performance, progress, and compliance with programme and quality requirements
Support the Agent in day-to-day operations, including planning, sequencing, and resource allocation
Ensure all works comply with health, safety, and environmental requirements, championing a positive safety culture
Assist with preparation of method statements, risk assessments, ITPs, and other quality documentation
Provide technical guidance and mentoring to site engineers and junior staff

What we offer

Opportunity to work on one of the UK’s flagship aviation infrastructure projects
Competitive salary and package
Career development within a leading Tier 1 contractor
A collaborative and safety-focused working environment

Fulltime

Tier 2 Technical Support Agent

Hapana

Location:
United Kingdom , Greater London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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