This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job Responsibility:
Key point of contact with tenants to build long-term and sustainable relationships
Key point of contact for tenants regarding commercial related topics: sales performance evaluation & support, communication, Tenancy & House Rules compliances and obligations and other general or operational enquiries
Tenant’s contact point between CMO and SO
Support CMO and Service Office to coordinate trainings programs for tenant with aims at increasing customer service level and business performance in Centre
Organize tenant’s engagement event or meetings on regular intervals
Support in preparing and sending tenant circulars
Organize and coordinate tenant’s festive gift
Strategize deal structure and standardize variations for casual leasing (pushcarts, ATM, vending machines, kiddies ride, etc.)
Deliver best possible lease deals by achieving or exceeding pre-defined commercial goals through negotiations strategy
Contribute & support yearly lease plan actions and merchandising mix for the centre
Contribute in goal setting and planning for casual leasing rent projection and tenant mix plans
Consolidate, analyse and evaluate Casual Leasing monthly gross sales performance and recommend necessary support
Recommend changes towards policies and procedures for continuous improvement
Establish and update a comprehensive Tenant's database in Ikano Centre Management System (ICMS)
Establish and maintain comprehensive/updated Tenants’ Relation Management database and filling system for all tenants (i.e. sales information, licenses, permits, insurances, agreement and other correspondences)
Monitoring Tenancy/License Expiry for casual leasing and ensure timely renewal
Manage and coordinate purchases for tenant’s gifts and other relevant Tenant Management inventories
Coordinate with CMO, Leasing and Centralized Tenant Management for training programs and discussions for partners and tenants for business performance
Support to Operations in terms of tenant’s adhering to Centre’s House Rules, Agreements and other required manuals
Attending, planning, partaking and organizing in various commercial projects, meetings and presentations
Support to Marketing in terms of Mystery Shopper survey
Collaborate and support other departments for the improvement of tenant’s performance, tenancy and mall operations
Undertaking the role of Duty Manager on weekends and Public Holidays
Co-ordinate and assist Finance on refunds of deposit and collection of outstanding debts
Coordination with Tenants Coordinator & Operations on premise mobilization for fit out/refurbishment
Requirements:
Diploma / Degree in any discipline
Possess at least 2-3 years of experience in Leasing & Marketing/Leasing Administrative within a shopping centre environment
Excellent communication, negotiation and interpersonal skills, ability to create and improve cooperation
Possesses good verbal and written in English and Bahasa Malaysia
Experience within the retail operations or shopping centre management sector
Passionate in growing business together with people
Ambition to make the Meeting Place grow and flourish
Guiding and coaching tenant management team
Aspiration to become the industry standard and market leader for the Tenant journey from signing to opening contributing to Ikano Centres to be the “Preferred Landlord”
Pro-active with positive attitude and independent
Multitasking, time management and have the sense of urgency
Good interpersonal skills and ability to develop rapport with all people at all levels
Great attention for details with ability to prioritize tasks
A strong drive for result
Adaptability to market changes/trend, passion & self-motivate