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Our client is urgently seeking a Temporary Claims Administrator to support their busy team during a peak period. This is a fantastic opportunity for someone who is organised, detail‑focused, and confident in handling a variety of administrative and customer‑focused tasks. If you enjoy working in a fast‑paced environment and can hit the ground running, this role is ideal for you. This temporary role offers valuable experience within a supportive team environment.
Job Responsibility:
Handle and progress property claims efficiently, including fire, water, and storm damage
Organise, review, and process key documentation such as repair estimates, damage reports, and photographic evidence
Provide clear and timely updates to clients regarding their claims and the company's processes
Act as the first point of contact for incoming calls and queries, ensuring excellent customer service at all times
Monitor and manage the team inbox, responding to client enquiries promptly
Coordinate with suppliers and contractors to arrange repairs and ensure work is completed within agreed time frames
Maintain compliance by ensuring all claims follow company procedures and regulatory standards
Accurately update client records and maintain detailed reports on all claim related activity
Requirements:
Previous experience in insurance or claims handling is essential
Excellent written and verbal communication skills
Strong proficiency in Microsoft Word and Excel
High attention to detail, strong organisational abilities, and the ability to prioritise effectively
A proactive team player who can also work independently when required