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Responsible for managing the telesales team and assisting junior staff. Set process, training telesales team and daily reporting. Writing sales scripts and customer answer sheets. Implementing sales strategies. Monitoring the performance of telesales team. Setting daily, weekly and monthly sales target. Setting daily calling target. Maintaining customer relationship. Handling customer complaints. Compiling and presenting sales reports. Lead / Prospect Generation. Generating Appointments through telesales team for field sales. Tele calling – for Customer Feedback, Testimonial, Business Generation.
Job Responsibility:
Achieving Business Targets in assigned area & Segments
Create and maintain leads and target lists for potential new customers
Create and maintain a win-win relationship with new and current customers
Appointing Retail media and Retail software agencies in MH
Outstanding Follow-up Calls
Responsible for managing the telesales team and assisting junior staff
Set process, training telesales team and daily reporting
Writing sales scripts and customer answer sheets
Implementing sales strategies
Monitoring the performance of telesales team
Setting daily, weekly and monthly sales target
Setting daily calling target
Maintaining customer relationship
Handling customer complaints
Compiling and presenting sales reports
Lead / Prospect Generation
Generating Appointments through telesales team for field sales
Tele calling – for Customer Feedback, Testimonial, Business Generation
Requirements:
Good written and verbal communication skills
Good understanding of CRM software
Team Handling skills
Previous experience working as a telesales manager