Telephony Engineer Job at Vidushi Infotech SSP Pvt. Ltd.

Jr. Voice / Telephony Engineer

Are you currently in a systems support or network admin role, but looking for a ...

Location

United States , Indianapolis

Salary:

Not provided

Anchor Point Technology Resources

Expiration Date

Until further notice

Requirements

1 year of experience in Unified Communications or related technologies
1 year of experience with UCCE (IP-IVR or CVP) using ICM Script Editor and ICM admin preferred
1 year of experience with CUIC, Cisco Call Studio and Contact Center Express preferred
Basic understanding of Microsoft Desktop and Server operating systems preferred
Basic understanding of TCP/IP and related protocols such as DNS and DHCP preferred

Job Responsibility

Design, implement and maintain call center technologies and infrastructure
Install, troubleshoot, repair and maintain VoIP telephony systems

Fulltime

Telecommunication & Collaborations Specialist

Our client is seeking a skilled Telecommunication & Collaborations Specialist to...

Location

United States , Kennesaw

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a relevant field or at least 5 years of related professional experience
Minimum of 5 years’ experience in Telephony and Collaboration technologies
Professional certifications such as CCNA or MS-700 demonstrating strong technical expertise
Proven experience supporting multi-site environments using UCCE, PCCE, CUIC, CUCM, or equivalent systems
Experience administering Teams Phone systems with Direct Routing and Operator Connect
Strong background in building and maintaining call flows and queueing via Cisco and Microsoft technologies
Deep understanding of SIP protocol, call flows, troubleshooting, and related technologies (RTP, CTI)
Hands-on experience with Session Border Controllers—ideally Cisco CUBE
Familiarity with PCCE/UCCE voice components such as CUIC, Live Data, VVB, and Finesse

Job Responsibility

Administer a hybrid Cisco and Microsoft telephony environment (Cisco PCCE, CUCM, Unity, Finesse, Microsoft Teams, Operator Connect)
Manage Teams Phone System configurations including Direct Routing, Operator Connect, Calling Plans, and Auto Attendants
Configure Cisco call flows, routing, queueing, agent profiles, and user accounts
Troubleshoot complex incidents across Cisco and Microsoft Teams collaboration/voice platforms
Conduct system health monitoring, patching, and proactive maintenance to ensure stability, security, and compliance
Collaborate with Contact Center Managers and vendors to enhance operational efficiency and customer experience
Monitor system performance and resolve call quality or connectivity issues
Provide Level 3 support for Contact Center operations, Teams, CUIC reporting, and general telephony issues
Partner with Design & Engineering teams to build the roadmap for next-generation telephony platforms
Perform additional duties as needed

Fulltime

Telephony Engineer

We are seeking a Telephony Engineer to maintain and support telephony systems fo...

Location

United Kingdom , East Midlands

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems
Able to work under pressure and to tight deadlines
Proven experience on the Openscape 4000 Telephone System (E)
Understanding of analogue telephone wiring and concepts (E)
Proven experience of supporting alternative VoiP Solutions (E)
Proactively liaising with users in non-technical manner (E)
Experience working with Contact Centre Technologies (D)
Comprehensive understanding of Session Initiation Protocol (SIP) platforms (D)
Understanding of MS Teams (Voice) (D)
Previous experience with working on Telephone Voicemail Services (D)

Job Responsibility

To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting
Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained
Delivery of project-related tasks such as the installation of new telephone equipment
Creation of telephone diagrams and documentation
Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms
Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance
Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times
Developing strong relationships with other engineers within the client to provide and share technical issue resolution and knowledge

What we offer

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing
Our Learning and Development team ensure that there are continuous growth and development opportunities for our people
We also offer the opportunity to have flexible work options

Fulltime

L2 Support Engineer

Location

India , Mumbai Airoli

Salary:

Not provided

iNube

Expiration Date

Until further notice

Requirements

Knowledge: telephony, Help Desk experience, Excel
Ability to adapt easily and Quick learner
Precise team-worker
Must have excellent language and communication skills in both Hindi and English
Should have good knowledge of SQL Concept and writing SQL queries
Experience in Dot net is Mandatory
B.E / BCA / MCA
2 to 4 years of IT experience

Job Responsibility

Taking calls from users, troubleshooting and application assistance (first call resolution, first line call) requests by fax, Email, mail
Encoding tickets, update databases, Live Link with technicians for the good execution of planned works Analysis, planning and scheduling of the Customers request
Record, process, and close, incidents or service requests
Be reactive in order to take the right actions to help the Customer in the shortest period of time

Software Development Engineer

Tecore’s Software Development Engineers perform a key role in the full-cycle of ...

Location

United States , Hanover

Salary:

Not provided

Tecore

Expiration Date

Until further notice

Requirements

Computer (Software) Engineering, Computer Science, Mathematics, and Physics
A strong coder in a variety of languages with demonstrated proficiency, including Java, Python and Go for back-end and Typescript for front-end
Open-source technologies such as PostGres, Docker, and Redux
Industry-standard build tooling, including SVN, Jenkins, and Github
Linux environment. CentOS/Ubuntu Target build execution.
Knowledge of data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools.
Knowledge and experience with system integration and test is required.
Ability to read and internet technical information and data.
Ability to provide thorough and accurate data analysis.
Ability to maintain, implement, and repair new and existing software programs.

Job Responsibility

Write detailed specifications for substantial software functions.
Complete substantial pieces of design, as assigned.
May lead others in technical work and be responsible for the results.
Participate in project scheduling/estimation, and is held responsible for assignments.
Research and propose realistic solutions to the problems.
Develop particular areas of technical interest and expertise.
May be a Lead Engineer on a project, with responsibility for meeting milestones and performance requirements.
May be teamed with another engineer with joint responsibility for the implementation of a function or set of functions.
Mentor more junior engineers.
Demonstrate technical leadership on a project.

AI Solution Architect

This position offers you the opportunity to join a fast-growing technology organ...

Location

Colombia , Bogotá

Salary:

Not provided

Parser Limited

Expiration Date

Until further notice

Requirements

10+ years of experience unblocking complex enterprise integrations between customer systems and SaaS platforms under tight timelines
Diagnosed and resolved production issues across Linux systems, networking layers, telephony infrastructure, and APIs
Configured and adapted SBC / PBX systems, endpoints, and routing rules to enable voice-based integrations
Built Go-based and TypeScript microservices to act as integration wrappers between legacy systems and modern SaaS platforms
Troubleshot VPN connectivity, IP whitelisting, firewall restrictions, and authentication failures in customer environments
Worked directly with enterprise IT, security, and engineering teams to resolve blockers and stabilize deployments
Acted as technical lead, mentoring engineers and defining integration patterns and best practices

Job Responsibility

Backend & Systems Engineering (Principal Level): Linux (advanced): system inspection, debugging, permissions, services
Backend microservices (Go / Node.js / TypeScript)
API design, exposure, and troubleshooting (REST, auth, webhooks)
JSON / XML configuration and transformation
CLI-based system diagnostics and fixes
Telephony & Real-Time Systems: SBC / PBX configuration and troubleshooting
Voice system integrations and routing logic
SIP-related concepts, endpoints, codecs (high-level, applied)
Adapting telephony settings to enable SaaS integrations
Infrastructure & Enterprise IT Unblocking: VPN configuration and policy troubleshooting

What we offer

The chance to work in innovative projects with leading brands, that use the latest technologies that fuel transformation
The opportunity to be part of an amazing, multicultural community of tech experts

Fulltime

Solutions Engineer

As a Solutions Engineer in EMEA, you’ll be at the forefront of the AI transforma...

Location

United Kingdom , London

Salary:

145000.00 - 162500.00 GBP / Year

Cresta

Expiration Date

Until further notice

Requirements

5+ years of experience in customer-facing roles
1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)
Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture
Ability to design and communicate complex solutions clearly to both technical and business audiences
Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals
Fast learner and self-starter who thrives in high-growth, high-collaboration environments
Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI

Job Responsibility

Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions
Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence
Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms
Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility
Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes
Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)
Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies
Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend
Equity

Strategic Solutions Engineer

As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transfor...

Location

United States

Salary:

180000.00 - 205000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

7+ years of experience in customer-facing roles
1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)
Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture
Ability to design and communicate complex solutions clearly to both technical and business audiences
Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals
Fast learner and self-starter who thrives in high-growth, high-collaboration environments
Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI
You embody our core Operating Principles

Job Responsibility

Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions
Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence
Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms
Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility
Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes
Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)
Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies
Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Equity

Fulltime

Telephony Engineer

Vidushi Infotech SSP Pvt. Ltd.

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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