Telephone Operator, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Mexico City

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Telephone Operator at Sheraton Mexico City Maria Isabel Hotel will support guest calls, requests, and concerns while ensuring a seamless experience in line with company policies. Applicants will deliver exceptional service, maintain relationships, and perform administrative and operational functions.

Job Responsibility:

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly
Respond to special requests from guests with unique needs
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Dispatch bell staff or valet staff as needed
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Assist individuals with disabilities
Maintain confidentiality of proprietary information
Protect company assets
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Enter and locate information using computers and/or POS systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

What we offer:

Join a global community
Equal opportunity employer
Inclusive environment
Opportunities for development

Additional Information:

Job Posted:
August 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Telephone Operator