Telephone Operator, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Riviera Maya

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Telephone Operator position at The Riviera Maya EDITION at Kanai, responsible for handling all guest communications and ensuring excellent service delivery in a luxury hotel environment.

Job Responsibility:

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines
Receive, record, and relay messages accurately
Activate/deactivate guest room message lights
Instruct guests on how to access the internet
Transfer guests with problems to provider's customer support line
Test communications equipment
Respond to special requests from guests with unique needs
Contact appropriate individual or department to resolve guest issues
Follow up with guests to ensure satisfaction
Dispatch bell staff or valet staff as needed

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Nice to have:

Outgoing personality
Authentically amazing people
Looking for work that inspires and challenges
Proud to come to work
Service from the heart

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Global reach of Marriott International
Portfolio of brands with Marriott International

Additional Information:

Job Posted:
October 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Telephone Operator