Telephone Operator Job at Marriott Bonvoy (Chicago)

Telephone Operator

Telephone Operator position at The New York EDITION hotel, responsible for handl...

Location

United States , New York

Salary:

30.23 - 40.31 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Stand, sit, or walk for an extended period of time
Enter and locate information using computers and/or POS systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines
Receive, record, and relay messages accurately
Activate/deactivate guest room message lights
Instruct guests on how to access the internet
Transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Global reach of Marriott International
Portfolio of brands with Marriott International

Fulltime

AYS Agent / Telephone Operator

The AYS Agent / Telephone Operator will answer, record, and process all guest re...

Location

Egypt , Cairo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer
Contact appropriate individual or department and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment

What we offer

Diverse workforce and inclusive, people-first culture
Non-discrimination on any protected basis
Training, development, recognition
Holistic well-being focus
True camaraderie with a diverse group of co-workers

Fulltime

Telephone Operator

The Telephone Operator at Four Points by Sheraton Pontianak is responsible for a...

Location

Indonesia , Pontianak

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

What we offer

Inclusive, people-first culture
Opportunities to put guests at ease in a friendly, genuine and approachable environment
Be part of a united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters

Fulltime

Asistente de Telefonos

The Asistente de Telefonos will answer, record, log, and process all guest calls...

Location

Dominican Republic , Cap Cana

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
Transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

Fulltime

New

Agent-At Your Service (Telephone Operator)

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Security Operations Center Operator

Allied Universal® is hiring a Security Operations Center Officer. The Security O...

Location

United States , Doral, Florida; Sweetwater, FL

Salary:

17.95 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess a high school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Demonstrated analytic and critical thinking skills and ability to prepare reports
Ability to prioritize workload based on urgency
Demonstrated important level of competency with advanced computer systems (e.g., hardware, software, and networks)
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment, and/or console monitors
Ability to adapt to a dynamic work environment while working under pressure
Minimum 1+ years Dispatch Experience
Must have a Class “D” license

Job Responsibility

Alarm monitoring
CCTV monitoring
Camera Survey
Answering phones
operate IP based telephone system
Radio Dispatch
use multi-channel communications
Radio and call logging
Incident Report issuance and collection
Operations support, routing of call information to the appropriate units for handling

What we offer

Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

New

Guest Experience Expert Telephone Operator

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience working within a hotel environment preferred
Strong Communication skills (verbal, listening, writing), good telephone etiquette is vital for this role.
Innovative
Pro-active and reliable
Able to work alone and within a team
High school diploma/G.E.D. equivalent
Ability to use standard software applications and hotel systems e.g., Office, Delphi, Marsha, Opera, etc

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns.
Operate telephone switchboard station.
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Advise guest of any messages received.
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
Receive, record, and relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet, transfer guests with problems to provider's customer support line.
Test communications equipment to ensure it works properly.
Respond to special requests from guests with unique needs.

What we offer

Competitive salary package
28 days holiday including bank holidays increasing to a maximum of 35 days
Accommodation Service Charge upon successful completion of probation
Season ticket loans
Discounted room rates for you & friends and family
Recommend a friend scheme
Complimentary dry cleaning
Pension scheme
Life assurance
Competitive car lease schemes

Fulltime

New

Telephone operator

Join us at Accor, where life pulses with passion! As a pioneer in the art of res...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Excellent communication skills and a friendly demeanour
Ability to multitask and handle a high volume of calls
Strong customer service skills and the ability to remain calm under pressure
Knowledge of hotel services and facilities
Proficiency in using telephone systems and basic computer skills
Previous experience in a customer service role or as a telephone operator is preferred
Willingness to work evenings, weekends, and holidays as needed

Job Responsibility

Receive and answer all calls in a professional, friendly, and efficient manner
Maintain clear and effective communication with all departments to ensure smooth service delivery
Address guest inquiries politely and courteously, aiming to exceed expectations
Greet guests by name when answering calls in line with Accor service standards
Stay updated on Hotel facilities, services, and local information to provide accurate assistance
Utilize Opera guest profile system to maintain awareness of guest preferences and needs
Accurately process and record long-distance call vouchers and update relevant logs
Manage wake-up call requests and deliver them punctually according to established standards
Operate the switchboard efficiently, ensuring prompt connection of calls
Take and deliver messages for guests and management as per required standards

What we offer

Fully Furnished Accommodation
Friendly working environment
Hearists Recognitions Programs

Fulltime

Telephone Operator

Marriott Bonvoy

Location:
United States , Chicago

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
October 25, 2025

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