Telecommunication & Collaborations Specialist Job at Tier4 Group (Kennesaw)

Networking Telco Solutions Sales Specialist

HPE Networking Telco Solutions GTM Organization is looking for a Sales Specialis...

Location

Germany , Ratingen

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree or equivalent
Knowledge of the Telco market and digital transformation journey
Account experience in the Communication Providers' segment
Experience in working with System Integrators, Solution Consulting Companies and Network Equipment Providers
Partner engagement experience
Cultural awareness, sensitivity and ability to work in multiple geographies
Demonstrated achievement of progressively higher quota diversity of business customer, and higher level customer interface
Consultative solution selling and business development skills
Leadership and initiative in successfully driving sales - prospecting, negotiating and closing deals
Project management skills

Job Responsibility

Manage and develop the HPE Telco Solution business at major accounts in Germany and Austria, focusing in Deutsche Telekom, Vodafone and Telefonica with special attention on Subscriber Data Management and Telco Automation
Sell Telco software and solutions to support customers to operate and orchestrate reliable services in hybrid and virtualized environments
Build a broad network of industry relationships and contacts in targeted accounts and countries
Capture sales opportunities to increase the company's market share in accordance with HPE's strategy and execute on sales forecast
Set directions for business development and solution replication
Creates and grows reference customers
Work with HPE account management, presales and delivery teams
Collaborate with virtual team to orchestrate and sell complex customer solutions
Establish a professional and consultative working relationship with the client, including the C- level by developing a core understanding of the unique business needs
Deliver on assigned quota metrics and target to over-achieve the set quota with quarter KPIs

What we offer

Competitive salary and extensive benefits package (pension scheme, insurances, company car, bike and car leasing, and other fringe benefits)
Work-life balance (flexible working time and hybrid workplace model, 30 vacation days, four HPE Wellness-Fridays, up to six months paid parental leave)
Support for education, training, and career development
Diverse and dynamic work environment

Collections Specialist

We have an exciting opportunity for a Collections Specialist to join our growing...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

3+ years of experience in B2B collections
Ability to overcome objections and offer solutions to resolve potential roadblocks
Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management
Relationship-builder and strong listening skills
Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence
conveys sound judgment
builds trust
is collaborative, insightful, proactive, and future-focused
Well–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
Demonstrates integrity and the highest ethical standards in all aspects

Job Responsibility

Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquires
Meet established collection objectives monthly
Collect and manage past due accounts for moderate to large sized business customers
Use various computer systems simultaneously
Build and maintain strong customer relationships and problem solve with the customer
Preparation of monthly collection reports and recommendations on credit memos and write off activities
Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
Review and comprehend contractual agreements with customers that govern the servicing relationship

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

New

Telecommunications Specialist

We are looking for a skilled Telecommunications Specialist to join our team in N...

Location

United States , New Haven

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in telecommunications systems such as Genesys and UCCX
Familiarity with ICD coding systems, including ICD CPT, ICD-9, and ICD-10
Strong troubleshooting skills with the ability to address technical issues efficiently
Experience in provisioning and configuring telecommunications platforms
Ability to work collaboratively with stakeholders to achieve communication goals
Knowledge of post-payment processes
Excellent organizational and documentation skills
Strong communication skills to interact effectively with users and team members

Job Responsibility

Provide Level 1 support by troubleshooting telecommunications issues and assisting end users with technical challenges
Configure and provision telecommunications systems to meet organizational needs
Collaborate with business stakeholders to design and optimize call flow processes
Develop and implement system enhancements to improve functionality
Maintain and support the Genesys platform, ensuring efficient operation
Assist in the transition and integration of users into new telecommunications platforms
Monitor system performance and address any technical concerns proactively
Document processes and provide training to users on system functionalities
Ensure compliance with healthcare industry standards and protocols

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Sr Government Solutions Specialist, SLED ANS Connectivity Sales

The Sr. Account Executive, Connectivity Product Sales is responsible for selling...

Location

United States , Bellevue; Denver; Las Vegas

Salary:

155000.00 - 279700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Bachelor's Degree Business or Technology degree preferred
4 years of Business to Business (B2B) sales experience with high tech sales
4 years selling complex product solutions as lead salesperson or customer facing Solutions Engineer, specifically focused on new logos or pure prospects
4 years of experience in complex solutions/applications
Combination of 5 years sales and customer facing technical solutions experience
Technologically proficient in identified/specialized products
Demonstrated success of meeting and exceeded sales targets and sales leadership
Demonstrated experience selling product solutions into Fortune 500 & 1,000 accounts
Solid presentation skills

Job Responsibility

Selling the T-Mobile 5G Advanced Network Solutions portfolio including Hybrid and Private Networks, MEC, Fixed Wireless Solutions, and SD Edge capabilities
Working with companies to implement new business initiatives to drive strategic revenue and realize cost savings
Opportunity and account planning to identify new opportunities, managing their sales funnel, accurately forecasting their business, and closing new business
Collaborates with customer executives, strategic partners and internal T-Mobile resources to expanding share of wallet for product solutions used by T-Mobile customers
Working with customers and T-Mobile for Business sales teams to solve business problems through product solution selling
Driving the strategy and managing the entire sales cycle – from identifying the right solutions or partnerships and building a competitive value proposition to negotiating through close

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

New

Voice Engineer

Responsible for planning, designing, coordinating, installing, operating, progra...

Location

United States , Oshkosh

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Alcatel-Lucent (ALCFE), or Cisco Certified Specialist (Collaboration Track), or higher certification (within 2nd year of employment)
Bachelor’s degree (or equivalent knowledge) in Computer Science or related field
At least 3 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies
Proficiency in verbal and written communications
Ability to effectively handle customer contacts and problem resolution
Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards
Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise
Knowledge of communications operating systems, call accounting systems, and software
Working technical knowledge of VoIP/IP telephony systems, voicemail, software, and hardware
Knowledge of PSTN, SIP, H.323, TCP/IP Protocols, VoIP QoS and integrating IP telephony systems & 3rd party voice technology with enterprise LAN/WAN, WiFi, etc

Job Responsibility

Analyzes, executes and drives Unified Communication projects to completion
Act in a consultative role to site and business unit leaders and collaborate with technical resources
Assist in design and support of enterprise VoIP infrastructure and its associated software
Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services
Administers call accounting systems by maintaining databases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems
Continually develops technical knowledge and expertise
Assess current systems and plan for phasing out legacy systems
help to define strategies, determine needs, and prepare design proposals explaining costs and benefits
Identify efficiencies and opportunities to reduce costs and advance system functionality and uptime by researching, evaluating, recommending and implementing voice technology enhancements
Collaborate with engineers/architects for upgrades to operating systems, hardware, etc. and deploy highly-reliable enterprise voice solutions

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Onboarding Specialist

As an Onboarding Specialist, you are at the crux of customer interaction and ena...

Location

Philippines , Pasig

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management
At least 1 year of experience configuring, updating, and supporting VOIP solutions
Preferably with experience in chat, handling multiple windows
Excellent English communication skills
Strong customer service orientation
Ability to work independently with minimal management guidelines
Organized, detail-oriented, and self-motivated
Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions
Experience with telecommunication or SaaS providers required
Excellent internet connectivity required

Job Responsibility

Facilitate onboarding deployment for new customers and products purchased
Host end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management
Provide detailed walkthroughs and train new customers with implementation and portal setup
Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication
Drive customers to implement best practices
Clearly communicate product configuration setup requirements and expectations with customers
Act as the customer's escalation point for any onboarding-related issues
Work on ad-hoc tasks as necessary

What we offer

Competitive benefits and perks
Robust training program
Inclusive office environment
Vibrant environment to cultivate collaboration and connection
Certified Great Place to Work culture

New

Manager-Senior Network Specialist

We are seeking a highly skilled Senior Network Specialist to provide 3rd Line su...

Location

India , Pune; Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum of 6 years’ experience in telecommunications or IP networking environments
Strong analytical skills with a structured approach to solving complex technical issues
Proven experience managing high‑severity incidents and working under pressure
Ability to work independently, managing priorities with minimal supervision
Excellent communication skills (written and verbal), with the ability to engage confidently with customers, suppliers and internal teams
In‑depth understanding of TCP/IP, routing, switching, QoS and MPLS VPN technologies
Hands-on experience with at least two of the following: Familiarity with ITIL processes and service assurance frameworks
Strong documentation skills and experience with tools such as Remedy, Cramer and relevant service provider platforms
Ability to work during high-demand periods and manage multiple operational demands
Strong team collaboration and empathy-driven communication style

Job Responsibility

Deliver 3rd Line support for complex LAN and WAN problem tickets, including real-time troubleshooting and service restoration
Provide last-level technical support prior to escalation to vendor TAC teams such as Cisco, Nokia, Juniper and Adva
Collaborate closely with Customer Services, Problem Managers, CSOC, INOC, and other Vodafone technical teams
Ensure all escalations adhere to product and customer guidelines
Support 24x7 technical on-call responsibilities on a rotational basis
Act as a technical escalation point for Problem Managers and, where needed, for 2nd Line teams
Troubleshoot MPLS VPN technologies including L3 VPN, pseudowires, VPLS and related services across Cisco GSR, ASR, Alcatel/Nokia 7750 SR and other platforms
Conduct root cause analysis for complex incidents and escalated faults
Provide input on software, security vulnerabilities and lifecycle management for routers, switches, and network devices
Contribute to improving technology reliability, service availability and operational processes

What we offer

Opportunities to work with cutting-edge technologies across multi-vendor environments
Exposure to global telecom operations and cross-functional collaboration
Skill enhancement through real-time complex incident handling
Professional growth in a highly technical, service‑critical environment
A collaborative workplace where continuous improvement and innovation are encouraged

Manager, Corporate IT

As the Manager of Corporate IT, you'll lead our global IT infrastructure, servic...

Location

Canada , Vancouver

Salary:

117600.00 - 145200.00 CAD / Year

Dialpad

Expiration Date

Until further notice

Requirements

8-10 years of progressive experience in Information Technology, Infrastructure Management, or Corporate IT Security
Demonstrated experience managing scalable IT infrastructure and security programs within a SaaS company is highly preferred
3-5 years of experience successfully managing and leading a technical team, preferably in a global environment
A customer-service mindset with a focus on delivering high-quality user experiences
Proven experience in operating and managing security, automation technology, and automation programs
Experience in configuring, deploying, and leading: Implementation and governance of cloud-based identity and access management (IAM) and identity provider (IdP), including Okta, Google Workspace, SSO, SAML, and SCIM across enterprise environments
Mobile Device Management systems (MDM), such as Jamf, Kandji, Microsoft Intune
Administration of core enterprise SaaS platforms (e.g., Google Workspace, Atlassian), including provisioning automations and integration workflows
IT assets including endpoints, office networking, and A/V conferencing systems
Demonstrated ability to own and deliver complex, cross-functional IT projects

Job Responsibility

Lead, mentor, and manage a current global team of six (6) IT specialists, fostering a culture of high performance, collaboration, and continuous improvement
Conduct performance reviews, identify training opportunities, and manage career development plans for direct reports
Oversee and coordinate all IT service delivery and support across 11 international office locations and the distributed remote workforce, ensuring consistent quality and availability of services
Partner effectively with various departments (e.g., HR, Finance, Facilities/Workplace) globally to understand their IT needs, align service delivery, and support business objectives
Take ownership of major IT projects from initiation through deployment, ensuring they are delivered on time, within budget, and meet established technical and business requirements
Oversee the design, implementation, and maintenance of all corporate IT infrastructure, including networking, servers (on-premises and cloud), telecommunications, and end-user computing
Ensure the efficient operation and continuous improvement of the global IT service desk, focusing on high service levels and user satisfaction
Develop and execute the long-term technology roadmap for corporate IT, ensuring it scales with the company's growth and remains current with industry best practices and technology innovations (e.g., AI, Agentic AI)
Partner closely with the Security team to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
Collaborate with the Security team in supporting threat detection and response processes within the Corporate IT environment

What we offer

Competitive benefits and perks
Robust training program
Inclusive office environment
Recognized Great Place to Work culture

Fulltime

Telecommunication & Collaborations Specialist

Tier4 Group

Location:
United States , Kennesaw

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

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