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We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Travelperk. In this role you will be an instrumental part of every aspect of IT at Travelperk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company. You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better!
Job Responsibility:
Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity
Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users
Interface with vendors for repairs, warranty claims, and AppleCare tracking
Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations
Set up laptops and essential software for new hires, delivering a seamless onboarding experience
Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs
Support software installs, device shipments, office moves, and other day-to-day IT coordination needs
Requirements:
3-5+ years in IT support or systems administration
Strong MacOS experience in a fast-paced or startup environment
Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software
Highly organized with a systems-oriented mindset
Bias for action and ability to troubleshoot, solve problems, and follow through independently
Friendly, clear communicator who can help teammates quickly and patiently
Nice to have:
Experience supporting hybrid teams or distributed environments
Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups
Past experience working with Apple Business Manager or zero-touch deployment tools
Passion for documentation, process improvement, and enabling others to solve simple issues themselves