Technology Services Technician

• Installing, maintaining and troubleshooting a variety of network and system and other requests received via ticketing system, email, or other methods
• Coordinate and work with vendors on a variety of projects and technology/system implementations across the Family of Companies including network devices, physical security equipment, audio/video system, phone system, power equipment, and servers
• Consulting and assisting internal and external customers with research, testing, physical design and installation of network equipment and voice and data circuits/cabling to meet business requirements
• Perform all configuration related tasks through a ticketed change management process
• Provide remote office/site design and maintenance support for physical security equipment including cameras, badge readers, video recorders and security alarm and monitoring systems
• Manage GSOC datacenters support activities by maintaining cable plant and datacenter diagram, responding to server and network issues, and participating in equipment/software upgrades and testing
• Provide technical support for SCC, ECC and SNOC technologies and support systems to include but not limited to SCADA workstations, video walls and security networks
• Manage the general maintenance of the Lawrenceville campus
• Assist with vendor selections, contract and SOW reviews, cost control and strategizing/communicating vendor related risks
• Work with Power Technology and other FOC management on annual budgeting information, maintaining monthly projections, and development of justifications, cost summaries, and/or executive summaries for the development and administration of contracts and purchases
• Provide field support services for the Power Technology Operations activities involving LAN/WAN connectivity

• Associates degree in Telecommunications, Electronics, or related field
• 0-3 years telecommunications experience with expertise in T1, Ethernet and fiber technologies, as well as a basic understanding of routers/switches/firewalls, LAN/WAN, internet, and network management systems
• Experience with fiber and digital test equipment, such as LAN sniffer, protocol analyzer, and OTDRs
• Computer literate - proficient in the use of remote access software, MS/Word, Excel, Access, and PowerPoint
• Has effective organizational and verbal/written communication abilities, active listening, critical thinking skills
• Travel: 50-70%

Hands on experience with fiber optic installation, terminations and splicing a plus but not required

• Comprehensive medical, dental, and vision coverage
• Strong retirement program
• Career development
• Flexible work schedules
• Company vehicle usage provided