Technology Product Management Senior Manager, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Technology Product Management Senior Manager position is responsible for managing professional teams, overseeing platform roadmaps, and executing strategic plans. The role involves design thinking, customer research, risk assessment, and leadership of product operations.

Job Responsibility:

Owns one to two-year strategic plan and platform roadmap for a platform product portfolio
identifies meaningful components of competitive analysis that informs decisions for the product portfolio and roadmaps
participates in customer research with the business to gain end-to-end real-world understanding of customer needs and platform product value
contributes to organizational planning
some Exec level engagement
exhibits expertise across multiple platform products and builds tight connections to resources to drive efficiencies
has advanced knowledge of platform feature health and communicates metrics and progress reports regularly to Sr. stakeholders
works across peer and stakeholder organizations to implement improvements
provides content for Exec level communications
sets the direction for the platform design of assigned products
designs the user experience for a focused set of platform features using various design thinking techniques
continuously monitors feature development through a bug catalog at the platform product level
reviews the product demo with the development team against the acceptance criteria for his / her component of a product
prepares platform product documentation, ensuring features and associated documentation are clear and easily consumable by other engineering teams
creates KPIs for assigned product features
for any issues, assesses the alternatives to resolve (“path to green”) and builds a plan for resolution
owns and delivers on post-launch reviews, gathers customer feedback, drives the associated actions, and incorporates feedback into future launch plans
monitors success metrics and makes proposals for continuous performance improvements
shares learnings and best practices with other Citi teams
engages with business customers to identify key platform product issues
solicits feedback on platform product roadmap
leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals
represents Citi with external stakeholders for escalations and during strategic roadmap discussions
drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership
identifies short- and medium-term risks to platform product development and segment adoption, proposing solutions to address them
provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

10-12 years of relevant experience in a product line management, e-commerce, and/or strategic planning role
significant experience building complex business and/or transactional models
demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

What we offer:

Equal opportunity employment
coaching and feedback
disability and accommodation support
work-life balance support

Additional Information:

Job Posted:
August 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technology Product Management Senior Manager