Technology Expert & Problem Lead

• Lead complex technical incidents and provide hands-on support when required
• Drive Problem Management by identifying root causes and implementing long-term corrective actions
• Proactively identify operational risks such as capacity issues, single points of failure, and process gaps
• Represent CSP Delivery during outage calls, customer meetings, and collaboration sessions
• Work closely with BU, Engineering, DevOps, Security, and Cloud Architecture teams to deliver CSP/PCE services
• Promote and drive automation adoption, process maturity, and continuous improvement
• Support cloud automation, monitoring, deployment pipelines, and CI/CD practices
• Contribute to developing tools, automation frameworks, and patterns that improve service quality and customer value

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field (preferred)
• Strong background in cloud infrastructure automation, deployment, performance tuning, and management
• Strong understanding of User/Identity Management
• Fleet management and multi-cloud operational models
• Good understanding of compute, storage, networking, virtualization, security components, cloud concepts
• Hands-on Linux expertise
• Proficiency in Python, Bash, Terraform, or similar tools
• Ability to automate tasks and improve platform efficiency
• Familiarity with ITSM frameworks (e.g., ITIL)
• Practical experience in Incident, Problem, and Change Management
• Experience in conducting DR drills and UAT activities
• Prior involvement with cloud platform engineering (PCE) or cloud service launches
• Prior experience working with cross-functional technical teams is an added advantage
• Strong communication, analytical ability, and customer-facing skills
• Accountability, Action Planning, Active Learning, Active Listening, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Long Term Planning, Managing Ambiguity

Prior experience working with cross-functional technical teams

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion environment
• Comprehensive suite of benefits supporting physical, financial and emotional wellbeing