Technical Writer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Analyzes customer information requirements and product specifications to define technical content strategy. Responsible for creating and managing documentation, including user guides, troubleshooting guides, and interactive demos. Collaborates with SMEs, customer support, and product teams to deliver accurate content. Leads process improvements and manages timelines for documentation deliverables.

Job Responsibility:

Designs and develops written and/or visual product-related information (e.g., instruction/configuration/troubleshooting guides, and online information) for multiple networking products
quickly and efficiently communicates complex technical information to create simple and understandable documentation
works closely with SMEs, customer support, and product management to gather information and ensure accuracy
creates and adapts style guides for consistency across documents
executes peer reviews and incorporates feedback
effectively manages timelines for documentation deliverables to align with project milestones
demonstrates proficiency in editing for grammar, structure, and technical accuracy
leads process improvements within the team or organization
leads or owns end-to-end deliverables or content projects.

Requirements:

First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years related experience
proven exceptional communication (both written and verbal) and cross-team collaboration
exhibits a strong understanding of network infrastructure, and experience with network hardware and software
has experience in documentation platforms (e.g., MadCap Flare, Oxygen or similar) and collaboration platforms (e.g., Confluence, SharePoint, Jira)
demonstrates basic understanding of version control systems (e.g., Git) for managing documentation changes
capable of working independently with minimal guidance
experience in creating video tutorials is an added advantage
coding in HTML, DHTML, XML JavaScript or similar is a plus
familiarity with structured authoring methods like DITA is a plus.

Nice to have:

Experience in creating video tutorials
coding in HTML, DHTML, XML JavaScript or similar
familiarity with structured authoring methods like DITA.

What we offer:

Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
specific programs for personal and professional development
inclusive culture that values individual uniqueness.

Additional Information:

Job Posted:
May 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Writer