Technical Writer, Publications Jobs

Technical Writer, Publications

Harbinger Motors

Location:
United States, Garden Grove

Category:
IT - Administration

Contract Type:
Not provided

Salary:

80000.00 - 110000.00 USD / Year

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Job Description:

The primary purpose of this position is to develop, maintain, and manage all technical service publications that support Harbinger’s dealer network, service partners, and internal teams. Areas of responsibility include—but are not limited to—technical bulletins, field service campaigns, owner’s documentation, service manuals, troubleshooting guides, illustrations, and other service-related publications. The Technical Writer plays a critical role in ensuring Harbinger’s service content is accurate, clear, consistent, and aligned with engineering intent, while meeting legal, safety, and compliance requirements. This role requires deep collaboration with Engineering, Service Engineering, Quality, Manufacturing, and Warranty teams. This position demands exceptional communication skills, technical depth, attention to detail, and the ability to translate complex information into structured, user-friendly documentation for technicians, dealers, and end customers.

Job Responsibility:

Develop, write, and maintain technical service publications including technical bulletins, service manuals, troubleshooting guides, repair instructions, recalls, campaigns, and field communications
Create and maintain owner-facing documents such as Owner’s Manuals, supplemental guides, quick-start materials, and delivery documentation
Translate engineering specifications, diagnostic procedures, and product changes into accurate, technician-friendly instructions
Work with Engineering and Service Engineering to gather technical information, validate accuracy, and ensure clarity of all published materials
Create structured content that is consistent with Harbinger’s editorial standards, style guidelines, and service documentation processes
Build and manage documentation templates, ensuring repeatable, efficient workflows and consistent formatting across service publications
Collaborate with Legal, Compliance, and Warranty to ensure publications represent accurate safety, regulatory, and warranty information
Maintain controlled document revisions and versioning through Harbinger’s document management system
Interface with Service Engineering to incorporate field learnings, diagnostic insights, and corrective actions into updated documents
Work closely with Manufacturing Engineering to document installation procedures, serviceability notes, and configuration changes
Prepare illustrations, diagrams, and step-by-step visuals (or collaborate with illustrators) to enhance technical clarity
Support training development by providing content, documentation, and visuals for technician certification programs
Participate in technical reviews, design reviews, and cross-functional product meetings to anticipate documentation needs ahead of release
Assist with the creation of service tool documentation, special tool instructions, and equipment usage guides
Publish documents electronically to the service portal and ensure accessibility, searchability, and clarity for service providers
Perform other related duties or participate in meetings as assigned by management

Requirements:

Excellent communicator with superior written, verbal, and technical communication skills
Proven experience authoring technical documentation in a service, automotive, EV, or mechanical product environment
Strong analytical and critical-thinking abilities, particularly in interpreting engineering data and translating it into technician-focused content
Demonstrated capacity for project management with the ability to manage multiple assignments and competing deadlines
High attention to detail, accuracy, and consistency
Strong interpersonal skills with the ability to collaborate cross-functionally and “seek to understand” before producing content
Demonstrated DWYSSWYD mindset (Do What You Say, Say What You Do) with timely follow-up, proactive communication, and accountability
Advanced proficiency in MS Office Suite
experience with document control systems, illustration tools, or content management systems preferred
Demonstrated ability to work in a fast-paced, entrepreneurial environment with changing priorities
Self-motivated, disciplined, and able to work independently with minimal supervision
Creative and flexible problem solver with the ability to simplify complex technical concepts

Nice to have:

Direct experience writing documentation for Electric Vehicles (EVs), high-voltage battery systems, or modern vehicle networks (CAN)
Familiarity with industry standards for technical publications (e.g., S1000D or similar structured authoring methodologies)
Experience with illustrated parts catalogs (IPCs) or parts information systems

What we offer:

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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