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Technical Writer II

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SpryPoint

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Location:
Canada

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

SpryPoint is seeking a skilled and detail-oriented Technical Writer to join our team. As a Technical Writer, you will be responsible for creating clear, concise, and user-friendly documentation, including user guides and release notes. Your role will be critical in ensuring our customers can effectively utilize our products and stay informed about new features and updates.

Job Responsibility:

  • Develop and Maintain Documentation: Create, update, and manage user guides, release notes, and other technical documentation to support SpryPoint’s product offerings
  • Release Notes Management: Ensure release notes are accurate, clear, and completed on time for every sprint, consistently meeting the bi-weekly deadlines
  • Collaborate with Teams: Work closely with product managers, developers, and customer support teams to gather information and understand the intricacies of our products
  • Translate Technical Information: Convert complex technical concepts into easy-to-understand content for end-users with varying levels of technical expertise
  • Ensure Accuracy and Consistency: Ensure that all documentation is accurate, up-to-date, and consistent with SpryPoint’s style and branding guidelines
  • Review and Edit Content: Review and edit documentation created by other team members to ensure clarity, accuracy, and adherence to the company’s standards
  • Maintain Documentation Standards: Establish and maintain templates, guidelines, and best practices for technical documentation
  • User Feedback Integration: Collect and incorporate feedback from users and stakeholders to continuously improve documentation quality and relevance

Requirements:

  • 2-5 years of experience as a Technical Writer, preferably in a software or technology-related environment
  • Experience with Customer Information Systems, Work and Asset Management, or Customer Self-Serve applications would be beneficial
  • Experience in the Utilities Industry is helpful, but not required
  • Strong understanding of software development processes and ability to comprehend technical concepts quickly
  • Excellent writing, editing, and proofreading skills with a keen attention to detail
  • Proficiency with documentation tools such as GoogleDocs, Snagit, Microsoft Word, or similar software
  • Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams
  • Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field is desirable
  • however, equivalent real-world experience with technical writing for a software company is also welcome
  • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment

Nice to have:

  • Familiarity with Agile development practices and experience in writing documentation in an Agile environment
  • Basic knowledge of graphic design tools to create visuals or diagrams that enhance documentation would be nice to have
What we offer:
  • Remote-first environment with flexible working hours across North America
  • Competitive Total Rewards - Comprehensive compensation package that grows with you
  • Complete Setup - MacBook + $500 to create your ideal home workspace
  • Total Wellness - Health, dental, vision, and life insurance from day one
  • Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
  • Future Security - RRSP (Canada) and 401k (US) matching programs
  • Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
  • Team Connection - Annual company events and team offsites that bring us together

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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