Technical Team Lead Job at Velvetech

Team Lead, Technical Support

As a Technical Support Team Lead based in Shanghai, you will lead a highly motiv...

Location

China , Shanghai

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

You are a people leader, and have at least 3 years of experience developing technical support teams.
You understand different cultures within the region and are able to successfully be part of geographically distributed teams.
You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures.
You are able to serve as an escalation point for varied technical support requests and challenges and are willing to hands-on complex technical issues.
You are able to balance commercial requests with the technical support global strategy and have customer facing experience.
You master certain internet technologies and are familiar with technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
You have strong written and verbal communication skills in both Chinese and English
Must be willing to travel where required.

Job Responsibility

Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices.
Manage a Shanghai team that works with peers distributed across the region and globe to provide top tier support to our merchants.
Work in close collaboration and coordination with the China commercial teams to provide the required support service to our China merchant base.
Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers.
Define and clearly communicate objectives and goals for the Support team.
Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.
Deal with merchant and senior management escalations across a variety of issues.
Be an integral part of the global support and China commercial strategy.

Technical Support Team Lead

Technical Support Team Lead role at Hewlett Packard Enterprise providing innovat...

Location

India , Gurgaon

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years of experience in working on Active Directory
6+ years of experience in Windows Administration
MS cluster Administration
Networking
Performance Tuning
Patch Management
Windows Upgrades into production environment
Experience in customer facing or customer support roles
Flexible to work in shifts and work from Office
Should know Different technologies mainly from the monitoring, threshold, parameter, analysis

Job Responsibility

Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices and related services
Installing and test desktop software applications running in the Customer environment and configuration of internet browsers for running Customer applications
Extend central support to users w.r.t. tool/(Manage Engine)
Coordination for delivery/deployment/discovery of agents/endpoints and installation of new hardware, software and necessary licenses in stipulated period
Responsible for providing timely resolution of OS related issues
Tape Management
Backup Policy Creation
Scheduling Backup on DC, DR
Archival Management
OEM Liaising

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Salesforce Technical Team Lead

The role of Technical Lead ensures that HammondCare’s internal Platforms team ha...

Location

Australia , St Leonards

Salary:

Not provided

HammondCare

Expiration Date

Until further notice

Requirements

Minimum 7+ years technical delivery of Salesforce Support and/or Agile delivery of Salesforce implementation projects
Tertiary qualifications in information systems or the equivalent work experience, with a minimum of 7 years in an information systems discipline role
Demonstrated experience managing, coaching and mentoring a team
High level communication and interpersonal skills, able to rapidly decern technical solution options and clarify risks and opportunities to stakeholders up to the management team
Special expertise in leading and communicating with technical resources
Minimum Salesforce Platform App Builder, Salesforce Developer 1 Certificate, with further certification highly regarded
Significant practical experience in Salesforce development, and clear understanding of Salesforce object models and technical solution options, with a focus on best practice solutions
Business Analytics skills such as running discovery workshops, eliciting requirements, mapping/mining business processes, training users and preparing project and training documentation
Practical knowledge of the development lifecycle and develops processes
Strong planning and organising skills with the ability to priorities tasks to meet deadlines

Job Responsibility

Manage the Platforms Support Team as the direct report manager, supporting, coaching and mentoring your team with their professional development goals. This role will work closely with the Product Owner/s and Senior Solution Architect
Oversee the support process, managing rosters and escalations, regulating the triage of incoming tickets, working to preventing duplicate entries in Jira. This role will work to continually improve response and defect resolution time
Oversight and escalation point for technical support for the platform team applications, monitoring work on technical tasks in liaison with Solution Architects to ensure sprint items are completed to a high standard, following Salesforce Well-Architected best practices
Working with the product owner and solution architects to form development sprints, and to assign out work to platform team members for technical development, peer review, quality testing, user acceptance testing, and release
Identify risks, raise them to the Platform Manager when required and work together with the Senior Solution Architect and Product Owner/s to form contingency plans to meet business delivery deadlines, mitigate risks and prevent potential incidents occurring
Support the Product Owner/s and Business Analysts to review and prioritise backlog items, especially ensuring that key information is captured in triage by the support team for emerging issues and stories identify by the business via support tickets, leveraging resource from the support team to assist with requirement gathering and other business analysis tasks where possible
Work to improve communications with other business support teams, IT teams, business subject matter experts, super users and stakeholders
fostering and supporting the relationships and the sharing of information to improve user experience and engagement. Form regular communication channels with key teams and personnel
Contribute to the technical management of the Platform, including participating in solution design, release management, exception handling, peer review, technical development and support of the platforms wherever needed, being ready to roll-up-your sleeves and get tasks done alongside the team when resources are stretched
Be ready to present and report on technology work being undertaken to governance teams and the business. Provide technical expertise during sessions when engaging with stakeholders from across the organisation

What we offer

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Fulltime

Team Lead, Technical Account Manager

Coralogix is a modern, full-stack observability platform transforming how busine...

Location

United Kingdom , London

Salary:

Not provided

Coralogix

Expiration Date

Until further notice

Requirements

Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding
Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction
Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices
Ability to communicate complex technical information to both technical and non-technical stakeholders
Excellent communication skills in English
Strong presentation skills with the ability to establish credibility with executives

Job Responsibility

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
Provide technical guidance and foster team collaboration on observability tools and log analytics
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures
Be the primary escalation point for customer technical challenges
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance

Fulltime

Technical Team Lead – LLM Systems

We’re hiring a hands-on Technical Team Lead to join our core LLM engineering tea...

Location

India , Delhi NCR

Salary:

Not provided

Balbix

Expiration Date

Until further notice

Requirements

Strong CS fundamentals (B.Tech/M.Tech or equivalent)
5+ years of backend or systems engineering experience
Experience with LLM orchestration tools like LangGraph, LangChain, or Bedrock agents
Deep Python skills with experience in async and event-driven programming
Proven track record shipping and maintaining production systems
Ability to work across layers — prompt logic, orchestration, infrastructure

Job Responsibility

Architect and implement LangGraph-powered workflows and Bedrock-based inference
Collaborate closely with the founder, and with the head of AI on system design and product strategy
Build and manage stateful agent flows, tool orchestration, retries, and memory handling
Debug real-world issues across prompts, agent logic, and runtime behavior
Mentor and lead an initial team of 5 engineers, shaping engineering best practices
Own the performance, cost-efficiency, and observability of LLM pipelines

What we offer

Competitive salary
Meaningful equity
Fast-moving builder culture

Fulltime

Software Engineer Team lead - KYC & Eligibility Team

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

France , Paris

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Experience leading teams in identity verification, fraud prevention, or KYC-related engineering
Strong software engineering and system architecture knowledge, particularly in onboarding and verification workflows
Experience with JVM languages (Kotlin, Java)
Familiarity with KYC and identity verification providers (e.g., Sumsub, Veriff, DXC)
Knowledge of security, compliance, and fraud detection best practices in onboarding
Experience with monitoring, observability, and debugging onboarding-related issues
A passion for crypto and the transformations it enables
Proven experience mentoring and developing engineers
Strong stakeholder management skills, with experience working alongside Compliance, Risk, and Product teams
Ability to collaborate with third-party providers

Job Responsibility

Ensure the reliability and scalability of the KYC & Eligibility platform, optimizing identity verification processes
Uphold code quality standards, conduct code reviews, and ensure best practices for security and compliance
Collaborate with identity verification providers (Sumsub, Veriff, DXC, etc.), integrating their solutions effectively into the onboarding flow
Monitor onboarding performance metrics, improving verification success rates and reducing friction in the user journey
Guide the team in debugging and incident resolution, ensuring swift resolution of KYC-related technical issues
Implement and promote observability best practices
Mentor and develop engineers
Build a culture of collaboration and transparency
Provide constructive feedback
Encourage ownership and accountability

What we offer

Full-time salary based on experience and meaningful equity in an industry-leading company
Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year
ClassPass
Budgets for learning & professional development
Unlimited vacation policy
Apple equipment
The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
Flexible work culture

Fulltime

Core Engineering Technical Group Manager APAC Regional Team Lead for Wholesale Lending Technology

The Core Engineering technical Group Manager is a senior management level positi...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of relevant and hands on coding experience
Java, Kafka, Mongo DB, Spring WebFlux, Angular, ElasticSearch
Cucumber, Selenium, Cypress.io
Java Functional programming, Spring Boot Libraries, Java Reactive Frameworks
TDD and BDD style developments
test software using toolings and technology like Cucumber, Gherkin, Cypress.io, Loadrunner, JMeter
Microservices Design and Development
Effective communication skills and works in a collaborative environment
Java/Python/AI/AWS certifications nice to have

Job Responsibility

Independently code
Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Lead Technical Account Manager

We are seeking an experienced and dynamic Lead Technical Account Manager to guid...

Location

Salary:

Not provided

Sparteo

Expiration Date

Until further notice

Requirements

5+ years of experience in a technical client-facing role such as Technical Account Management or Solutions Engineering
Proven experience in team management or a leadership role
Strong background in the AdTech industry and the programmatic ecosystem
Fluency in both French and English is mandatory, with the ability to lead technical conversations with clients in both languages
A data-driven and analytical mindset, with a passion for process improvement
Thrive in an autonomous and fast-paced environment
Excellent knowledge of HTML, CSS, JavaScript, and browser debugging tools
Understanding of Core Web Vitals and their impact on monetization
Familiarity with Consent Management Platforms (CMP) and standards like TCF v2.2+
A formal technical education or equivalent training is required to handle integration tasks and debugging

Job Responsibility

Lead, mentor, and grow a team of 3 Technical Account Managers
Define and monitor team KPIs to ensure objectives are met and to drive performance
Conduct regular one-on-one meetings and performance reviews to support the professional development of your team members
Effectively allocate team resources, manage workloads, and prioritize key projects
Act as the primary technical point of contact for our most strategic clients, guiding them through complex integrations
Participate in client calls to provide technical expertise, particularly with key French-speaking clients
Collaborate with internal teams (Sales, Product, Engineering) to resolve technical challenges and ensure client success
Oversee the quality and technical expertise delivered throughout the entire client integration lifecycle
Analyze and enhance existing team processes, including support ticket management, to improve efficiency and client satisfaction
Develop and maintain comprehensive documentation for technical processes and best practices

What we offer

Dynamic Remote Culture
Close-knit Team
Vibrant Social Events
Rapid Growth
Tailored Support
RTT Days
Comprehensive Health and pension plans
Benefit from the Swile card for meals
Partial reimbursement of public transit passes

Fulltime

Technical Team Lead

Velvetech

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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