Technical Support Team Lead, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Gurgaon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Technical Support Team Lead role at Hewlett Packard Enterprise providing innovative IT services to advise, integrate, and accelerate customers' outcomes from their digital transformation. The role involves working with HPE Operations to transform insight into innovation and overcome IT complexity to match business speed.

Job Responsibility:

Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices and related services
Installing and test desktop software applications running in the Customer environment and configuration of internet browsers for running Customer applications
Extend central support to users w.r.t. tool/(Manage Engine)
Coordination for delivery/deployment/discovery of agents/endpoints and installation of new hardware, software and necessary licenses in stipulated period
Responsible for providing timely resolution of OS related issues
Tape Management
Backup Policy Creation
Scheduling Backup on DC, DR
Archival Management
OEM Liaising
Support During DR-DRILL
Responsible for OEM Health check of Deployed Solution
Carry out Preventive maintenance thru OEMs
Drive, motivate and elevate team performance through effective conflict resolution, developmental feedback and clear communication
Strong leadership in setting direction, goal setting, team dynamics and interpersonal skills

Requirements:

8+ years of experience in working on Active Directory
6+ years of experience in Windows Administration
MS cluster Administration
Networking
Performance Tuning
Patch Management
Windows Upgrades into production environment
Experience in customer facing or customer support roles
Flexible to work in shifts and work from Office
Should know Different technologies mainly from the monitoring, threshold, parameter, analysis
Storage & Backup Support
SAN Switch
Experience with Alletra Storage, Commvault, and Tape Library
Knowledge of Backup & Replication
Expertise in Network/Server Automation and Storage Monitoring
Should be Science Graduate (IT/ Computer), preferably, BE/B. Tech/MCA
Minimum 3 years of Compute/Servers, Storage, Backup solution experience
Minimum 5 years' total experience in IT implementation/support
Certified in MCSA/CISA/CISM/ISO 27001/COBIT 5/ITIL
Mandatory knowledge & Experience (3 years) in Manage Engine, ITOM/OPM solution

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Solutions
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Additional Information:

Job Posted:
October 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Support Team Lead