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Technical Support Specialist

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Braze

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Location:
Romania , Bucharest

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Job Responsibility:

  • Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions
  • Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
  • Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes
  • Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences
  • Proactively identifying opportunities to enhance customer satisfaction and drive product adoption
  • Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers

Requirements:

  • 2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments
  • A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience
  • Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution
  • Hands-on experience with HTML, CSS, APIs, and/or SQL
  • Strong written and verbal communication skills in English

Nice to have:

  • Experience with tools such as Postman, Snowflake, and/or Kibana is a plus
  • Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming
What we offer:
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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