Technical Support Specialist Jobs

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Customer service and technical support specialist

Would you like to work for an eco-friendly company in the plumbing industry? Are...

Location

Canada , Montreal

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 12, 2026

Requirements

Proficiency in both written and spoken English and French
Prior customer service experience in a call center setting
Ability to thrive under pressure
Demonstrated dynamism and initiative
Ease with computer usage
including the ability to work on multiple platforms

Job Responsibility

Conducting remote troubleshooting for end consumers and companies, addressing technical issues, installation inquiries, and providing product advice on various plumbing products
Managing incoming calls and emails, as well as fulfilling customer parts requests
Ensuring top-notch customer service and devising solutions for customer issues
Responding to inquiries regarding the status of order shipments and delivery
Solving customer problems through targeted questioning
Upholding quality assurance standards and meeting established service levels

What we offer

Working from home
Equipment provided
Being part of a dynamic team
Fun activities to increase team cohesion
Quick hiring process
Bonus program based on the quality of calls, emails as well as presenteeism and punctuality
Benefits program upon permanent hiring
Occasional in-office meetings once every one to two months for team collaboration (candidates must be based in Montreal)

Fulltime

T2 Technical Support Specialist

As a T2 Technical Support Specialist, you’ll be part of the team that powers the...

Location

Canada

Salary:

72000.00 CAD / Year

Smile.io

Expiration Date

Until further notice

Requirements

5+ years of experience in a highly technical support or solutions engineering support within SaaS, ecommerce, or similar environments
Familiarity with the Shopify Ecosystem: Proven experience collaborating with Shopify merchants, utilizing Shopify apps, and possessing technical skills in modifying Shopify themes
Understanding of APIs, including authentication, response codes, and payloads
able to test and debug integrations confidently
Proficiency in JavaScript, particularly in diagnosing integration or SDK-related issues (CORS errors, missing tags, conflicts)
Strong grasp of CSS and HTML, with experience diagnosing styling conflicts or layout issues and providing safe, actionable fixes
Working knowledge of SQL for investigating data anomalies and tracing records across systems using JOINs or filters
Proficiency with Browser DevTools, Shopify Liquid, and API testing tools (e.g., Postman, Insomnia)
Excellent written and spoken communication skills, with an ability to explain technical concepts to both technical and non-technical audiences
A solutions mindset: you don’t default to “no” you dig into the “why,” share context, and propose practical ways to reach the desired outcome

Job Responsibility

Deliver High-Quality Technical Support: Investigate, troubleshoot, and resolve complex technical issues across multiple systems (APIs, integrations, custom JS/CSS, and data flows)
Provide Expert Product Guidance: Become a Smile product expert and help merchants maximize the benefits of our platform, offering guidance on configuration, integrations, and best practices. This is done through meetings, email conversations, or 1:1
Support Ecommerce Integrations: Diagnose issues in Shopify, BigCommerce, and other ecommerce platforms. Confidently troubleshoot theme conflicts, Liquid templates, or custom storefronts
Diagnose & Debug APIs: Use your understanding of RESTful APIs to debug and test API interactions, identify payload issues, or guide customers through authentication and data handling problems
Use Browser DevTools & JS Knowledge: Investigate widget or SDK behavior, identify CORS or rendering errors, and provide safe code examples or solutions
Collaborate Across Teams: Partner with Product, Engineering, and Success teams to escalate and resolve issues, contributing to documentation and feedback loops that drive continuous improvement
Model Merchant Empathy: Communicate clearly, humanly, and patiently, balancing technical precision with emotional intelligence in every merchant interaction
Maintain Round-the-Clock Excellence: Work as part of a global team to ensure seamless support coverage, writing thorough notes and handoffs that set the next shift up for success
Contribute to Reviews & Merchant Sentiment: Deliver experiences that drive organic growth through positive reviews and customer advocacy, building social proof and pride in the quality of our work
Live Support: Willingness to get involved and help as needed to support cross-functional efforts. Confidently and clearly guide merchants through technical resolutions by joining live troubleshooting calls

Fulltime

Technical Support Specialist

Silvus is seeking a Technical Support Specialist who will report to the Director...

Location

United States , Los Angeles

Salary:

27.00 - 30.00 USD / Hour

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

A minimum of an Associate's degree is required
At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field
Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines
Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint)
Excellent and effective oral and written communication
Possess keen attention to detail, with the ability to be accurate, flexible, and reliable
Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc
Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed
Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members
Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats
Support maintaining/updating our product catalog in partnership with the marketing team
Coordinate end-of-line product tracking internally and related product communications with sales and other departments
Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution
Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary

Fulltime

Technical Support Specialist

Talent team at Qualient is recruiting for a Technical Specialist with a can-do a...

Location

Salary:

Not provided

Qualient Solutions

Expiration Date

Until further notice

Requirements

Experience working within a 2nd/3rd line support function
Application support
Bespoke Linux systems
Will be familiar with DevOps practises

Job Responsibility

Provide superior technical assistance to end-users by supporting all IT deployed software and hardware with the ability to show confidence, patience and diplomacy when dealing with difficult situations
Provide professional customer service to all of our valued clients

IT Technical Support Specialist

Under broad supervision, provides management information system user support on ...

Location

United States , Milledgeville

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
History of working in an Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Job Responsibility

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Research and evaluate emerging technologies, hardware, and software
Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
Install, configure, and support workstation software, hardware, printers, and phones
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed

Technical Support Specialist

Join our small, high-impact Technical Support team in one of our offices in eith...

Location

Portugal , Lisbon

Salary:

Not provided

Mollie

Expiration Date

Until further notice

Requirements

Proven ability to apply strong analytical and effective problem-solving skills in a technical support context
Proficiency in interacting with RESTful APIs, including hands-on experience with request/response debugging using tools like Postman
Required ability to read and interpret PHP code for troubleshooting and analysis of customer issues
Solid knowledge of Webshop Technologies, such as Woocommerce and Prestashop
Excellent communication skills, capable of distilling complex technical issues into clear, easy-to-understand messages for diverse audiences
Fluency in English plus one other language (NL, FR, DE, ES, or PT)

Job Responsibility

Deliver direct technical support for custom API integrations and plugins through email and phone
Advise customers and partners on the best technical implementation of Mollie for their unique systems
Act as the primary point of contact and escalation for complex technical questions coming from internal teams (Sales, Customer Success, and Customer Support)
Drive continuous improvement by actively providing feedback to the business via Subject Matter Expert (SME) channels to enhance our technical products
Develop and deliver internal technical training and documentation to upskill other teams and departments
Quickly prioritize tasks and make sound decisions based on urgency and stakeholder needs to resolve critical issues fast

What we offer

Noise cancelling headphones
MacBook
Birthday off
Complimentary baby days
20 days working from abroad
22 holiday days
Commute allowance
Work from home budget
Bike lease plan
Internet allowance

Fulltime

Technical Support Specialist

Join our small, high-impact Technical Support team in one of our offices in eith...

Location

Netherlands , Maastricht

Salary:

Not provided

Mollie

Expiration Date

Until further notice

Requirements

Proven ability to apply strong analytical and effective problem-solving skills in a technical support context
Proficiency in interacting with RESTful APIs, including hands-on experience with request/response debugging using tools like Postman
Required ability to read and interpret PHP code for troubleshooting and analysis of customer issues
Solid knowledge of Webshop Technologies, such as Woocommerce and Prestashop
Excellent communication skills, capable of distilling complex technical issues into clear, easy-to-understand messages for diverse audiences
Fluency in English plus one other language (NL, FR, DE, ES, or PT)

Job Responsibility

Deliver direct technical support for custom API integrations and plugins through email and phone
Advise customers and partners on the best technical implementation of Mollie for their unique systems
Act as the primary point of contact and escalation for complex technical questions coming from internal teams (Sales, Customer Success, and Customer Support)
Drive continuous improvement by actively providing feedback to the business via Subject Matter Expert (SME) channels to enhance our technical products
Develop and deliver internal technical training and documentation to upskill other teams and departments
Quickly prioritize tasks and make sound decisions based on urgency and stakeholder needs to resolve critical issues fast

What we offer

20 days working from abroad
Wellbeing Budget (€60 per month net)
Lifestyle and Health Support via OpenUp
26 holiday days plus an extra 2 days off in between 27 and 31 December
Commute options (NS Business Card and bike lease plan)
Birthday off
WFH Equipment Budget (€400 one off)
Hybrid working with WFH & Internet allowance (€60 a month)
Discounted Lunch (less than €4)
Health Insurance (Insure with ONVZ or receive €125 net)

Fulltime

Technical Support Specialist

Are you passionate about technology and driven to combat cybercrime? Join Hornet...

Location

Philippines , Cebu

Salary:

Not provided

Hornetsecurity

Expiration Date

Until further notice

Requirements

Excellent logical, analytical and problem-solving skills
Good customer etiquette and the ability to manage high profile customers well under pressure
Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
Good understanding of basic networking protocols
Excellent English communication skills, both written and verbal
Quick learner and self-starter
Knowledge/experience with Hyper-V and/or VMware virtualization platforms
Experience as a network/system administrator or Technical Support representative
Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)
Knowledge/experience with Microsoft VSS

Job Responsibility

Diagnose and resolve corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
Build personal customer relationships and focus on offering an awesome customer experience
Escalate issues to our development team and co-ordinate such issues until they are solved
Convey customer feedback to product development staff
Keep customers informed on how and when issues are resolved
Interact with other teams to provide a comprehensive and high-quality support
Help in user education

What we offer

Free space for innovation and independent action in a fast-growing international company with a promising future
Short decision paths and flat hierarchies in an open work atmosphere
Personal and professional development opportunities
No dress code

Technical Support Specialist

Airtable

Location:
United States

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 05, 2025

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Contract Type:Employment contract

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Job Description:

Job Responsibility:

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Job Posted:December 05, 2025

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