Technical Support Specialist, PagerDuty

PagerDuty

Location:
Chile, Santiago

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

PagerDuty is looking for Technical Support professionals to help resolve technical challenges for their customers. This is an excellent opportunity to join a fast-growing organization and work in a flexible hybrid environment. Responsibilities include providing product support, troubleshooting issues, escalating technical problems, and improving processes. The role requires hands-on experience with tools such as Salesforce and Jira and a strong understanding of cloud computing, REST API, and authentication.

Job Responsibility:

provide excellent customer service and product support
take first-line calls and troubleshoot issues
resolve customer emails and phone requests using ticketing tools
identify root causes and set customer expectations
escalate issues to Engineers or Subject Matter Experts
improve support documentation
perform administrative tasks
actively participate in team meetings and provide feedback
lead tickets for high-priority customers on an on-call basis
provide solutions through support cases and screen-sharing meetings
find, reproduce and report bugs to the development team
set up monitoring systems and integrate with PagerDuty
develop assigned projects within written deadlines
stay connected to the corporate communication tool during work shifts.

Requirements:

2 to 5 years of experience in technical support
basic knowledge of REST API, ideally having worked with Postman
basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
understanding of automation workflows, monitoring, and scripting tools
understanding of authentication and security processes
knowledge of enterprise communication implementations (Slack, MS Teams)
experience with ticketing solutions such as Salesforce, Jira
hands-on product technical support experience with Enterprise Software and SaaS solutions
proficient in spoken and written English
availability to go to the office once a week
adaptive mindset and eager to learn new products.

Nice to have:

excellent written communication
strong work ethic
attention to detail
interest in solving unique issues
excellent customer service skills
experience writing about technical subjects in a clear, concise style
perseverance to resolve customer issues
excellent investigation skills.

What we offer:

competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days and HibernationDuty
paid parental leave
paid volunteer time off
company-wide hack weeks
mental wellness programs.

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Specialist