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Technical Support Specialist

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Silvus Technologies (International)

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Location:
United States, Los Angeles

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

27.00 - 30.00 USD / Hour
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Job Description:

Silvus is seeking a Technical Support Specialist who will report to the Director of Production Solutions. This role provides administrative and coordination support to Silvus’ Product Solutions team, working closely with multiple departments, including Sales, Marketing, Engineering, Research & Development, Product Support, and Production.

Job Responsibility:

  • Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc
  • Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed
  • Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members
  • Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats
  • Support maintaining/updating our product catalog in partnership with the marketing team
  • Coordinate end-of-line product tracking internally and related product communications with sales and other departments
  • Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution
  • Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary

Requirements:

  • A minimum of an Associate's degree is required
  • At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field
  • Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines
  • Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint)
  • Excellent and effective oral and written communication
  • Possess keen attention to detail, with the ability to be accurate, flexible, and reliable
  • Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
  • All employment is contingent upon the successful clearance of a background check

Nice to have:

  • Bachelor’s degree in a technical or science-related field
  • Demonstrated critical thinking, initiative, and problem-solving capabilities
  • Accurately follow instructions with the ability to improvise in even the most ambiguous situations

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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