Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class support in a simple, effective, and timely manner. We aim to be the best in class and the impact of our Customer Support team is a key element to the satisfaction of our customers and the continuous growth of our customer base. As a Technical Support Representative, in addition to helping Dashlane customers resolve their questions and concerns, your primary focus will be on supporting our B2B customers, helping to prioritize bugs, and sharing product-related concerns & feedback across the organization. In addition to core responsibilities, this position requires professional fluency in French, essential to provide specialized technical support to our French-speaking customers, when needed. Your day-to-day will be focused on handling technical and non-technical queries from both B2C and B2B customers, through a wide range of channels including email, chat, screen share, phone, and social media. Customer inquiries cover a wide range of topics, including account management, billing issues, service-related support, and more complex or technical questions received directly or through escalations.