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Technical Support Lead

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Copper.co

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Team Lead for Technical Services L2 will oversee advanced support operations, focusing on macOS environments and JAMF strategy. This role will provide leadership to the L2 technical team, drive endpoint management strategy, and ensure alignment with security and compliance standards. The Team Lead will mentor Technical Support engineers, manage escalations, and collaborate with cross-functional teams to deliver a seamless IT experience.

Job Responsibility:

  • Lead the L2 Technical Services team, providing guidance and performance management
  • Define and execute macOS and JAMF strategy, including Apple Business Manager integration
  • Oversee JAMF Pro, JAMF Connect, and related automation workflows
  • Manage escalated incidents and ensure timely resolution of complex technical issues
  • Collaborate with Infrastructure and DevOps teams on automation and integration projects
  • Drive endpoint security and compliance initiatives across macOS fleet
  • Develop and maintain documentation, standards, and best practices for device management
  • Provide oversight for Network configuration and support activities
  • Mentor team members and foster a culture of continuous improvement
  • Participate in strategic planning for technology lifecycle and modernization efforts

Requirements:

  • Proven leadership experience in IT support or infrastructure teams
  • Advanced proficiency with JAMF suite (Pro, Connect, Protect) and Apple Business Manager
  • Strong understanding of macOS lifecycle management and patching workflows
  • Experience with automation and scripting (Python, Bash) for device management
  • Knowledge of cloud platforms (AWS, Azure) and integration with endpoint management
  • Familiarity with security and compliance frameworks for enterprise environments
  • Excellent problem-solving and decision-making skills
  • Strong communication and stakeholder management capabilities
  • Ability to mentor and develop technical talent within the team
  • Adaptability to changing priorities and fast-paced environments
What we offer:
  • Paid Time Off - A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service
  • Comprehensive Medical Insurance - Inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded
  • Life Insurance
  • Enhanced Pension Contributions - Includes an enhanced employer matching contribution
  • 24/7 Employee Assistance Programme (EAP)
  • Hybrid working model

Additional Information:

Job Posted:
January 10, 2026

Work Type:
Hybrid work
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