Technical Support Graduate with Romanian and English, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Bulgaria, Sofia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Technical Support Graduate with Romanian and English to join our Customer Solution Center team. In this role your main responsibility is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. You are the first level of technical support to the customers. On receipt of a service request you will researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves diagnosis and/or recommendation of part for the field engineer, and/or direct shipment to the customer. In all cases where a problem gets too complex you responsible for timely elevation and/or escalation.

Job Responsibility:

Manage customer cases to a satisfactory resolution
Research for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes
Qualification of hardware cases involves diagnosis and/or recommendation of part for the field engineer, and/or direct shipment to the customer
Timely elevation and/or escalation when the case is complex
Timely responding to customers via phone/mail/web
Logging cases, providing information & troubleshooting to solve customer problem according company KPIs for the business
Managing customer expectations by taking into consideration the entitlement and identifying customer problems
Keeping customer informed, setting and following commitments, keeping precise case documentation and case ownership
Participating in projects for process or quality improvements
Managing multiple tasks or cases simultaneously with minimal supervision
Active and self-paced improvement of technical and business process knowledge
Independently and actively improving the quality metrics towards the achievement of the targets beyond
Keeping documentation as per requirements
Meeting the deadlines and keeping the service level agreements
Timely elevating and/or escalating to next level when the case is complex

Requirements:

Graduated in the last year from a Bachelor/Master program
Very good command of English
Excellent language skills in Romanian
Great communication skills and a social and customer oriented nature
Problem solving qualities
Friendly and positive attitude in the work environment
Self motivated and not afraid of a challenge
Analytical and problem-solving skills
Eager to learn and develop in the technological space

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Solutions
Data Analysis Management
Data Collection Management
Data Controls
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
August 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Graduate with Romanian and English