CrawlJobs Logo

Technical Support Engineering - Microsoft Defender for Endpoint

https://www.microsoft.com/ Logo

Microsoft Corporation

Location Icon

Location:
Costa Rica , San José

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

  • Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
  • Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research
  • Performs in-depth product troubleshooting and remediation when needed
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues
  • Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics
  • Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement
  • Identifies potential defects and escalates to more senior engineers to resolve
  • Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement
  • Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly
  • Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team
  • Embody our culture and values

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
  • 1-year experience with Microsoft Defender Anti-virus, Microsoft Defender for Endpoint (MDE) or similar experience
  • Proficient in Linux or Mac administration including troubleshooting exposure with clients
  • Language Qualification: fluent in reading, writing and speaking English
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Nice to have:

  • Microsoft Technology Certifications such as SC-900, Comptia Security + or ICS2 CC
  • Competent on Windows Server, Windows Client, Active Directory or Azure Active Directory Administration
  • Understanding and troubleshooting skills of Windows tools (Sysinternal, Procmon, WPR, Event Viewer, Defender Ninja)
  • Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
  • Customer facing support background, including supporting large and complex geographically distributed enterprise environments with 1000+ users
  • Familiarity with AV and EDR solutions
  • Experience with Microsoft tools like procmon and Windows Performance Analyzer

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Microsoft Corporation - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Engineering - Microsoft Defender for Endpoint

New

Technical Engineer Lead

This role leads the Security Engineering team within ANS’s Security Operations C...
Location
Location
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience managing or leading a technical security engineering team within an MSP, MSSP or SOC environment
  • Proven experience with Microsoft Security Suite (Sentinel, Defender XDR, Defender for Cloud) and Sentinel setup/integration
  • Strong technical expertise with Microsoft Azure (Azure AD, Lighthouse, and security architecture)
  • Proven experience configuring connectors, setting up data ingestion, and tuning detection rules
  • Experience with Google Chronicle SOAR or other SOAR/SIEM platforms
  • Comfortable writing or modifying KQL queries, understanding detection logic, and debugging enrichment issues
  • Excellent communication and interpersonal skills, able to translate technical activity into customer-facing updates
  • High emotional intelligence able to support and guide a stretched team, while holding standards and focus
  • Ability to set priorities, manage competing demands and keep work structured in fast-paced environments
  • Prior exposure to cost control in log ingestion or cloud service consumption
Job Responsibility
Job Responsibility
  • Lead and schedule the SOC Engineering team to ensure clarity, consistency and manageable workloads across onboarding and live services
  • Own the delivery of engineering activity during customer onboarding and transition, including Sentinel connector setup, Microsoft Defender integration, rule tuning, and SOAR playbook deployment
  • Ensure structured service handover to SOC Analysts post-onboarding, with clear technical documentation and expectations
  • Act as escalation point for complex engineering-led issues in live environments, maintaining SLAs and platform health
  • Drive continual improvement in detection logic, rule effectiveness, enrichment, automation and engineering playbooks
  • Provide technical leadership in core tooling: Microsoft Sentinel, Defender for Endpoint, Defender for Cloud, Entra ID and integration platforms. Google Chronicle SOAR (technical ownership sits with SecDevOps Lead)
  • Champion best practices in customer environment configuration, data ingestion, and engineering change control
  • Bring structure to engineering reporting and team outputs, with clarity on ownership, outcomes, and next steps
  • Support the development of junior engineers, setting standards for communication, time management and delivery focus
What we offer
What we offer
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
  • Company social events
Read More
Arrow Right

Endpoint Engineer

We are looking for a highly skilled Endpoint Engineer to join our team on a long...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in core technologies such as Azure, Intune, Microsoft Defender, and PowerShell
  • Hands-on experience with Microsoft Defender or similar endpoint security solutions
  • Advanced PowerShell scripting skills to automate and enhance system operations
  • Demonstrated expertise in managing Apple devices within enterprise environments
  • Strong leadership skills with a proven ability to mentor and develop engineering teams
  • Familiarity with Active Directory, Windows Server, and Azure Active Directory
  • Experience with tools like Microsoft SCCM, Citrix Technologies, and Microsoft Exchange
  • Solid understanding of endpoint security strategies and compliance requirements
Job Responsibility
Job Responsibility
  • Manage the full lifecycle of endpoint devices, ensuring operational readiness, troubleshooting, and deployment are handled effectively
  • Mentor and guide the internal Endpoint Engineering team, fostering a culture of excellence and adherence to best practices
  • Collaborate with the client’s engineering group to design and implement Intune solutions and related technologies
  • Develop structured documentation and conduct knowledge transfer sessions to enhance internal capabilities
  • Lead technical initiatives related to security, compliance, identity, and endpoint strategy
  • Utilize advanced scripting with PowerShell to automate processes and improve system efficiency
  • Oversee Apple device management within enterprise environments, ensuring seamless integration and functionality
  • Provide hands-on technical support for Microsoft Defender and other endpoint security platforms
  • Partner with various teams to ensure alignment with organizational goals and improve overall system performance
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Technical Support Engineer

In the Customer Service & Support (CSS) team we are looking for people with a pa...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
  • Strong understanding of Defender for Endpoint and Defender AV on Windows client/server
  • Troubleshooting of scanning and performance issues
  • Alert and Incident investigation
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • This position requires flexibility in working shift based on the business needs
Job Responsibility
Job Responsibility
  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
  • Fulltime
Read More
Arrow Right

Senior System Engineer

Alter Domus is seeking a skilled and proactive Microsoft 365 Specialist (Senior ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
alterdomus.com Logo
Alter Domus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 6 years of relevant experience in the IT industry
  • Advanced expertise in mail flow, hybrid configurations, transport rules, connectors, and accepted domains
  • Strong troubleshooting: message trace, header analysis
  • Strong knowledge in Conditional Access, Identity Protection, MFA, Single Sign-On
  • Intune Management: Device compliance, Windows Autopatch & Autopilot, Security baselines, configuration profiles, update rings, and app deployment
  • Defender XDR ecosystem: Defender for Endpoint, Identity, Office, Cloud Apps
  • PowerShell, Graph API queries, automation scripts, bulk provisioning
  • Proficient in managing Active Directory, Group Policy
  • Proven experience in End User Experience Support
  • Exceptional oral and written communication skills
Job Responsibility
Job Responsibility
  • Manage and support the Microsoft 365 environment, including Exchange Online, Intune, SharePoint, Defender, Entra ID and Teams
  • Collaborate with cross-functional teams to integrate Microsoft 365 solutions with existing systems and workflows
  • Oversee the procurement, allocation, and management of Microsoft 365 licenses
  • Implement and maintain security protocols and best practices (CIS) to protect sensitive data within the Microsoft ecosystem
  • Monitor system performance and security incidents, generating reports and insights
  • Deliver technical support and training to the Level 1 and Level 2 teams
  • Stay updated on the latest Microsoft 365 features and security trends, recommending enhancements and upgrades
  • Develop and maintain comprehensive documentation that supports end user operations
What we offer
What we offer
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location
Read More
Arrow Right

Security Systems Engineer

We are seeking a Systems Engineer to own, architect, and maintain our Microsoft ...
Location
Location
United States , Kalamazoo
Salary
Salary:
Not provided
bodwegroup.com Logo
Bodwé Professional Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, information technology, cybersecurity, or related field (or equivalent experience)
  • Minimum 2–4 years of experience in security operations, systems engineering, or cloud security
  • Hands-on experience deploying, operating, and maintaining Microsoft Sentinel, Microsoft Defender (endpoint, identity, etc.), and Purview (or similar Microsoft security/GRC tools)
  • Understanding of SIEM, security alerts, log aggregation, and incident response
  • Experience building dashboards, reports, and alerts to drive visibility and compliance
  • Scripting, automation, or orchestration experience (PowerShell, Azure Automation, Logic Apps, or similar)
Job Responsibility
Job Responsibility
  • Administer and maintain security tooling across the Microsoft environment. Microsoft Sentinel, Microsoft Defender, and Microsoft Purview (or equivalent Microsoft 365 / Purview data governance tools)
  • In conjunction with MSP, manage and optimize security dashboards, alerts, and reporting for threat detection, incident response, and risk metrics. Own vendor response management and success metrics
  • Build and maintain compliance reporting to support NIST 800-171 controls, working with compliance lead and vendors to align technical controls with policy
  • Implement and maintain security tooling (automation, playbooks) to reduce manual work, improve reaction times, and ensure consistency
  • Own change management documentation for all security-related system changes across our Microsoft cloud environment, including SIEM, endpoint security, identity, and data governance controls
  • Monitor security events, triage alerts, investigate potential incidents, and support remediation efforts in coordination with other MSP. Escalate to Compliance and Ops leads for org messaging and alerts
  • Conduct regular tuning of detection rules, logs, and telemetry to reduce noise and improve coverage
  • Assist MSP in threat hunting, threat modeling, and proactive security assessments
  • Manage data governance and classification via Purview (or equivalent): define and enforce data classification, labeling, retention, and access policies
  • Provide technical oversight for user and endpoint security posture
  • Fulltime
Read More
Arrow Right

Security Systems Engineer

We are seeking a Systems Engineer to own, architect, and maintain our Microsoft ...
Location
Location
United States , Kalamazoo
Salary
Salary:
Not provided
bodwegroup.com Logo
Bodwé Professional Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, information technology, cybersecurity, or related field (or equivalent experience)
  • Minimum 2–4 years of experience in security operations, systems engineering, or cloud security
  • Hands-on experience deploying, operating, and maintaining Microsoft Sentinel, Microsoft Defender (endpoint, identity, etc.), and Purview (or similar Microsoft security/GRC tools)
  • Understanding of SIEM, security alerts, log aggregation, and incident response
  • Experience building dashboards, reports, and alerts to drive visibility and compliance
  • Scripting, automation, or orchestration experience (PowerShell, Azure Automation, Logic Apps, or similar)
Job Responsibility
Job Responsibility
  • Administer and maintain security tooling across the Microsoft environment. Microsoft Sentinel, Microsoft Defender, and Microsoft Purview (or equivalent Microsoft 365 / Purview data governance tools)
  • In conjunction with MSP, manage and optimize security dashboards, alerts, and reporting for threat detection, incident response, and risk metrics. Own vendor response management and success metrics
  • Build and maintain compliance reporting to support NIST 800-171 controls, working with compliance lead and vendors to align technical controls with policy
  • Implement and maintain security tooling (automation, playbooks) to reduce manual work, improve reaction times, and ensure consistency
  • Own change management documentation for all security-related system changes across our Microsoft cloud environment, including SIEM, endpoint security, identity, and data governance controls
  • Monitor security events, triage alerts, investigate potential incidents, and support remediation efforts in coordination with other MSP. Escalate to Compliance and Ops leads for org messaging and alerts
  • Conduct regular tuning of detection rules, logs, and telemetry to reduce noise and improve coverage
  • Assist MSP in threat hunting, threat modeling, and proactive security assessments
  • Manage data governance and classification via Purview (or equivalent): define and enforce data classification, labeling, retention, and access policies
  • Provide technical oversight for user and endpoint security posture
  • Fulltime
Read More
Arrow Right
New

Senior Security Cloud Solution Architect

We are looking for a highly motivated and passionate Senior Security Cloud Solut...
Location
Location
Saudi Arabia , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Cybersecurity, or related field
  • 7+ years experience in cloud/infrastructure technologies, cybersecurity, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Broad experience in security and expertise around related technologies and concepts such as Zero Trust, threat management, SOC monitoring (SIEM / SOAR), and Extended Detection & Response (XDR) + SIEM and Identity
  • Knowledge as a security engineer or consultant to understand industry trends and competitive landscape, advise customers on ways to strengthen their security posture or health, and land customer value through security
  • The technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends
  • Knowledge of cloud security platforms and competitors
  • Breadth of technical security experience and knowledge, with depth / Subject Matter Expertise in two or more of the following security solutions: Threat protection - Microsoft Defender for Cloud, Endpoint, Identity and O365 - hands on experience required, supported with certificates
  • Microsoft Sentinel - Hands on Experience in deploying Microsoft Sentinel in complex customer environments
  • Defender for Cloud - Hands On Experience in deploying Microsoft Defender for Cloud
  • Identity and Access Management (Microsoft Entra)
Job Responsibility
Job Responsibility
  • Trusted Advisor - Empower customers in their Microsoft Security adoption journey, being hands on with them to envision and define a Secure strategy, Architecture, and implementation of necessary security controls aligned with Microsoft XDR and Microsoft Azure Security workloads while ensuring operational health
  • Security Services Acquisition and Expansion - Position and deliver solutions that drive Security products usage with a focus on Defender and Microsoft Sentinel. Collaborate with Azure Infrastructure, Data, Apps teams to expand Security of cloud migration projects
  • Understand Customer/Partner Technical Environment - Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits "Secure by Design" and Zero Trust framework
  • Architecture Design and Deployment - Run Architectural Design Session to build a plan for implementing the solution — governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production
  • Practice Development - Collaborate and orchestrate with other Cloud Solution Architects and Microsoft stakeholders including FastTrack, partner, and Microsoft Services in developing complex end-to-end Enterprise solutions with the Microsoft Security platform
  • Voice of the Customer- Be a Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap
  • Fulltime
Read More
Arrow Right
New

Technical Support Engineer

As a Technical Support Engineer, you will own, troubleshoot and solve customer t...
Location
Location
India , Hyderabad, Bangalore, Noida
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs
  • 2+ years Customer facing support experience
  • 3+ year Experience on Azure Active Directory administration, Microsoft Purview and/or Microsoft Defender for O365
  • 2+ year enterprise cloud experience with any of the major cloud providers, including cloud security
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
  • Demonstrated experience learning new technologies
  • Strong collaborative skills and extensive cross-group coordination skills
  • Proven customer service skills supporting external and/or internal customers in an enterprise environment
  • Great phone presence and documentation abilities
  • Excellent executive communication and crisis management skills
Job Responsibility
Job Responsibility
  • Own, investigate and solve customer technical issues
  • Lead or participate in building communities with peer delivery roles and share knowledge
  • Develop specific technical and professional proficiency to enable you to resolve customer issues
  • Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
  • Scope and resolve complex issues with onboarding, deployment and configuration of products
  • Advise and educate customers on the features and capabilities of our products
  • Interpret and analyze log data to troubleshoot issues
  • Communicate solutions and recommendations to the customer
  • Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues
  • Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy