Technical Support Engineer Job at Hewlett Packard Enterprise (Heredia)

Technical Support Engineer

Hewlett Packard Enterprise

Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Solves technical issues across a broad range of technologies providing Cloud Services solutions for customers; Applies advanced troubleshooting techniques and solution-oriented approaches; Responsible for monitoring, managing, and administering the health, capacity, and performance of Cloud Services; Architects and develops tailored solutions through various customer contact channels in a hybrid environment.

Job Responsibility:

Work in a highly dynamic Technical Assistance Center environment with high focus on customer satisfaction
Determine problems quickly and deliver a remarkable customer experience
Act as a customer advocate for timely resolution of problems reported
Understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction, and escalation
Be flexible to work on weekends/holidays as per business requirement
Be a fast learner and keep pace with newer technologies.

Requirements:

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP), IP routing protocol (BGP, OSPF, RIP)
Understanding of Multicast related protocol [IGMP, IGMP-snooping, PIM] would be a plus.

Nice to have:

Scripting skills like Python, Perl, or Shell (bash, ksh, csh)
Preferred Certifications: CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

What we offer:

Health & Wellbeing
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs catered to helping you reach career goals
Unconditional inclusion in the way we work and celebrate individual uniqueness.

Additional Information:

Job Posted:
August 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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