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Technical Support Engineer

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Atlassian

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Category:
IT - Administration

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Salary:

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Job Description:

We're looking for a Technical Support Engineer to join our team with the goal of making our customers awesome. You will join a growing team of specialists improving our support capabilities, capacity, and quality for our customers in Japan.

Job Responsibility:

  • Providing a consistent quality experience
  • Bringing new and improved support methodologies to Atlassian
  • Building a wide and loyal customer base for the Atlassian products and brand
  • Performing triage, root cause analysis, debugging, and solving across one-to-many Atlassian products

Requirements:

  • 3+ years of experience in technical support, software services, and/or system administration for a large end-user community
  • Experience with critical issue handling and troubleshooting skills
  • Technical experiences
  • Database skills, with the expertise to write and update SQL queries with ease
  • Experience with Web technologies such as DNS, HTTP, APIs, and REST calls
  • Familiarity with Cloud technologies such as AWS
  • An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
  • Fluent in Japanese for both writing and speaking

Nice to have:

  • Business-level English
  • Experience in understanding and supporting Java apps
  • Experience with Splunk
  • Experience with AI-related technology
  • Experience with Atlassian products
What we offer:
  • Health and wellbeing resources
  • Paid volunteer days

Additional Information:

Job Posted:
December 27, 2025

Work Type:
Remote work
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