Technical Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Technical Support Engineer role responsible for solving technical issues across technologies in cloud services and providing support to customers. The role includes troubleshooting, monitoring, deploying, educating customers, and enhancing system reliability.

Job Responsibility:

Provide timely and effective technical support for cloud services and infrastructure
address customer inquiries, troubleshoot issues, and resolve technical problems
escalate complex issues to senior engineers or relevant teams when necessary
monitor cloud resources and services to ensure optimal performance and availability
assist in the configuration and deployment of cloud services
communicate effectively with customers to understand their issues and provide solutions
document customer interactions and technical issues in support tickets or knowledge bases
educate customers in best practices and efficient use of cloud services
perform regular maintenance and updates on cloud systems
ensure cloud environments are secure and compliant with industry standards
identify and implement improvements to enhance system reliability and performance
create and maintain technical documentation, user guides, and FAQs
share knowledge with team members to improve overall support capabilities
participate in training sessions and workshops to stay up to date with the latest cloud technologies.

Requirements:

Bachelor’s degree in a related area of study with typically 2 - 4 years’ experience, master’s degree desirable
relevant industry qualification where applicable
proficiency in at least one major cloud platform such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
understanding of cloud architecture and services, including computing, storage, networking, and databases
strong knowledge of both Linux and Windows operating systems
good understanding of networking concepts such as DNS, TCP/IP, VPNs, and firewalls
ability to troubleshoot network and general connectivity-related issues in a cloud environment
proficiency in scripting languages like Python, PowerShell, or Bash
experience with automation tools and frameworks, such as Ansible, Chef, or Terraform
knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB)
understanding of cloud security best practices and compliance standards
experience with security tools and technologies, such as Identity Access and Management (IAM), encryption, and intrusion detection systems
familiarity with monitoring tools like CloudWatch, Azure Monitor, or Prometheus
ability to analyze performance metrics and implement optimizations.

What we offer:

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
personal and professional development programs
unconditionally inclusive work environment.

Additional Information:

Job Posted:
August 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Technical Support Engineer