Technical Support Engineer Job at Hewlett Packard Enterprise (Tel Aviv)

Technical Support Engineer

We are looking for a Technical Support Engineer to join our client’s team. Our c...

Location

Portugal , Lisboa

Salary:

Not provided

Precise

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience as a technical support engineer
Experience working with Windows and/or Linux operating systems
Knowledge of Cloud stack: Kubernetes, ElasticSearch, AWS and MySQL
Knowledge of complex systems (ETL) and data flows
Experience working with SaaS applications

Job Responsibility

Working directly with clients to understand their needs and work proactively in systems monitoring
Be part of the technical team to solve problems
Participate in on-call or shift (24h) and provide support for projects

Fulltime

Technical Support Engineer II

PagerDuty prides itself on providing remarkable, award-winning support to our ev...

Location

Canada , Toronto

Salary:

98000.00 - 149000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written and oral communication skills
An excellent work ethic and attention to detail
Experience reading and writing code in Ruby, Python, Javascript, or other popular programming languages
Experience writing SQL queries
Experience interacting with APIs with code and tools like Postman
Basic knowledge of working from the command line
Willingness to work specific hours to provide SLA time-based coverage to our customers
The ability to write about technical subjects clearly and in an engaging style
Hands-on experience supporting SaaS customers with troubleshooting in a related role

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Identify and resolve customer issues, taking escalations from our Technical Support Specialists
Successfully debug and resolve customer email requests through the use of varied ticketing, content, and task management tools, scheduling and attending video conference troubleshooting sessions when appropriate
Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
Write custom scripts, code samples and integration guides for customer use
Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
Respond to Major Incidents as the Customer Liaison

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Technical Support Engineer II

PagerDuty prides itself on providing remarkable, award-winning support to our ev...

Location

United States , Atlanta

Salary:

114000.00 - 191000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written and oral communication skills
An excellent work ethic and attention to detail
Experience reading and writing code in Ruby, Python, Javascript, or other popular programming languages
Experience writing SQL queries
Experience interacting with APIs with code and tools like Postman
Basic knowledge of working from the command line
Willingness to work specific hours to provide SLA time-based coverage to our customers
The ability to write about technical subjects clearly and in an engaging style
Hands-on experience supporting SaaS customers with troubleshooting in a related role

Job Responsibility

Provide excellent customer service and product support to PagerDuty customers
Identify and resolve customer issues, taking escalations from our Technical Support Specialists
Successfully debug and resolve customer email requests through the use of varied ticketing, content, and task management tools, scheduling and attending video conference troubleshooting sessions when appropriate
Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
Write custom scripts, code samples and integration guides for customer use
Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
Respond to Major Incidents as the Customer Liaison

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Technical Support Engineer

PagerDuty prides itself on providing remarkable, award-winning support to our ev...

Location

Australia , Sydney

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written and oral communication skills
An excellent work ethic and attention to detail
Know your way around Unix systems and tools, including Shell scripting
Experience with RDBMS such as MySQL and PostgreSQL
Experience interacting with APIs with code and tools like Postman
Experience in one cloud platform (AWS, Azure, etc.)
Experience in Application Support, Professional Services, or a related technical role focused on Enterprise customers
Willingness to work specific hours to provide SLA time-based coverage to our customers
The ability to write about technical subjects clearly and in an engaging style

Job Responsibility

Provide excellent customer service and product support to PagerDuty Runbook Automation customers
Identify and resolve customer issues across varied on-prem, cloud, and hybrid environments
Successfully debug and resolve customer issues through the use of varied ticketing, content and task management tools
Gather information to reproduce bugs, and provide engineering with required information to address customer reported bugs
Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Technical Support Engineer

Field Technical Support is focused on managing the onsite delivering of software...

Location

Singapore , Singapore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Diploma / Bachelor’s degree or equivalent in Computer Science, IT, or related fields
Conceptual understanding of IT infrastructure environments
Basic software and hardware knowledge of computing, storage and peripheral devices
Communicate effectively to technical level and first-level management within an organization
Good analytical and problem-solving skills (proactive, reactive and creative based on clearly defined procedures
Customer orientated with high level of service attitude

Job Responsibility

Provide onsite support at customer sites with the installation, configuration, and implementation of compute and storage solutions
Provide onsite break fix support to troubleshoot and resolve technical issues/problems on customer systems
Work under the guidance and supervision of experienced team member to accomplish the assigned tasks
Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments
Handle customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
Deliver services, including customized services to large enterprise, complex or corporate accounts

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer

Technical Support Engineer role designed as onsite, primarily working from an HP...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team.

What we offer

Health & Wellbeing suite of benefits
Programs for personal & professional development
Inclusive work environment.

Fulltime

Technical Support Engineer

Hewlett Packard Enterprise

Location:
Israel , Tel Aviv

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 29, 2025

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