Technical Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Israel, Tel Aviv

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Axis Security, part of HPE Aruba Networking, is seeking a Technical Support Engineer to solve complex technical issues and provide exceptional service. The position involves both onsite and remote work in Tel Aviv, ensuring secure access and connectivity in modern workplaces.

Job Responsibility:

Successfully resolve technical issues (hardware and software)
Respond to service, product, technical, and customer-relations questions
Proactively assist internal or external businesses and end users
Act as a mentor and guide to other employees
Recommend and explain resolutions to clients
Represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings

Requirements:

University degree or Related Military Training
Minimum 3 to 4 years of experience as a technical support engineer
English and Hebrew bilingual level
Personality: Teamplayer, customer-centric, proactive

Nice to have:

Advanced troubleshooting skills in a technical environment
Advanced software and hardware knowledge of computing, storage, and peripheral devices
Specific knowledge and training with the company's products
Advanced proficiency with case management databases and tools
Ability to solve and document solutions
Ability to mentor new agents
Ability to lead technical action plans

What we offer:

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Specific programs for career development and growth
Inclusion and celebration of individual uniqueness

Additional Information:

Job Posted:
April 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Support Engineer