Technical Support Engineer Job at 360 Resourcing Solutions (Oxford)

Technical Support Engineer

360 Resourcing Solutions

Location:
United Kingdom , Oxford

Category:
IT - Administration

Contract Type:
Not provided

Salary:

30000.00 - 35000.00 GBP / Year

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Job Description:

Are you looking for a role that combines technical problem-solving with real-time operational support, helping ensure smooth and reliable service delivery? We are looking for a proactive and technically skilled Technical Support Engineer to join our Engineering team. You will be responsible for monitoring production systems, triaging alerts and incidents, troubleshooting technical issues, and supporting the operational stability of our cloud-based services. You’ll collaborate closely with internal engineering teams and stakeholders to ensure high-quality operational outcomes and swift resolution of issues. Please note: This role will require occasional out-of-hours work to provide coverage for US operational hours.

Job Responsibility:

Actively monitor and respond to system alerts and operational incidents
Triage and troubleshoot production issues across platform, software, and service layers
Resolve routine requests and common technical issues using and improving Standard Operating Procedures
Work with engineering teams to investigate and resolve significant incidents and defects
Communicate timely updates to stakeholders during escalations
Maintain accurate documentation of issues, resolutions, and operational processes

Requirements:

Excellent attention to detail and strong organisational skills
Effective written and verbal communication skills
Ability to work independently and as part of a team under pressure
Strong prioritisation skills with the ability to manage multiple ongoing issues
A methodical and structured troubleshooting approach

Nice to have:

Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud)
Familiarity with monitoring, alerting, and log analysis tools
Experience with Jira, scripting or automation tools
Understanding of IT service management best practices (e.g., ITIL)

Additional Information:

Job Posted:
February 16, 2026

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