Technical Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. Applies advanced troubleshooting techniques and solution-oriented, data-driven approaches to proactively identify and correct service degradation issues. Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life. Manages and administers the health, capacity, and performance of Cloud Services with responsibilities including monitoring, optimization, security management, compliance, and new services.

Job Responsibility:

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
Able to determine problems quickly and deliver a Remarkable Customer Experience
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies

Requirements:

Requires B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Candidate should have very strong fundamental 'core' networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
In-depth knowledge of Virtual Private Networks (VPNs) wrt. Design, Implementation Scenario’s, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc.
Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection
Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices
Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, netstat and packet sniffers like Wire shark, tcp dump etc.
In-depth knowledge, not limited to understanding but troubleshooting of IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, MULTICAST
In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.)

Nice to have:

Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewall’s, IPS/IDS, Unified Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam
Understanding, Integration and troubleshooting of Various OS’es like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment
Preferred Certifications: JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP

What we offer:

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development: specific programs catered to helping you reach career goals, whether to become a knowledge expert in your field or apply skills to another division
Unconditional Inclusion: inclusive work environment that celebrates individual uniqueness and flexibility

Additional Information:

Job Posted:
August 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer