Technical Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Japan, Tokyo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The role involves providing technical support for products in customer environments, reproducing issues in lab environments, technical documentation review, knowledge base management, mentoring junior engineers, and participating in training. This hybrid role entails working on average 2 days per week from an HPE office.

Job Responsibility:

responding to technical inquiries (such as incidents or Q&A) about products deployed in customers' environments
creating and testing replication environments using labs
reviewing technical documents and bug databases
creating, editing, and updating knowledge bases
training and mentoring junior-level engineers
attending internal training sessions

Requirements:

6+ years of customer support experience in the IT industry
deep understanding of OSI Layer2 and Layer3 (knowledge of Layer4 or above is a plus)
ability to independently isolate problems (including reproducing issues in lab environments)
communication skills
presentation skills

Nice to have:

Cisco Systems CCNA certification or equivalent knowledge
proactive attitude towards learning new technologies and solutions
ability to think independently while following rules
leadership

What we offer:

health and wellbeing programs
support for personal and professional development
inclusive work environment

Additional Information:

Job Posted:
October 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer