Technical Support Engineer Job at Hewlett Packard Enterprise (Tokyo)

Technical Support Engineer

We're looking for a Technical Support Engineer to join our team with the goal of...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

3+ years of experience in technical support, software services, and/or system administration for a large end-user community
Experience with critical issue handling and troubleshooting skills
Technical experiences
Database skills, with the expertise to write and update SQL queries with ease
Experience with Web technologies such as DNS, HTTP, APIs, and REST calls
Familiarity with Cloud technologies such as AWS
An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
Fluent in Japanese for both writing and speaking

Job Responsibility

Providing a consistent quality experience
Bringing new and improved support methodologies to Atlassian
Building a wide and loyal customer base for the Atlassian products and brand
Performing triage, root cause analysis, debugging, and solving across one-to-many Atlassian products

What we offer

Health and wellbeing resources
Paid volunteer days

Technical Support Engineer

The Technical Support Engineer team is looking for an individual with engineerin...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

1-2 years of technical support experience
Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
Understanding of REST API, SDKs & Webhooks
Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
Strong customer focus (excels at + enjoys helping customers)
Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
Strong problem solving skills (ability to think critically and learn on-the-fly)
Ability to troubleshoot and utilize resources to answer questions on baseline topics
Ability to take on + action feedback
Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency

Job Responsibility

Communicating efficiently and effectively with our customers
Owning customer communications and issues from initial contact until resolution
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Ensuring that all customers have a great experience with the product
Working directly with product teams to identify current issues and offer informed opinions on potential solutions
Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme

Fulltime

Technical Support Engineer

The Technical Support Engineer team is looking for an individual with engineerin...

Location

Australia , Sydney

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

1-2 years of technical support experience
Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
Understanding of REST API, SDKs & Webhooks
Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
Strong customer focus (excels at + enjoys helping customers)
Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
Strong problem solving skills (ability to think critically and learn on-the-fly)
Ability to troubleshoot and utilize resources to answer questions on baseline topics
Ability to take on + action feedback
Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency

Job Responsibility

Communicating efficiently and effectively with our customers
Owning customer communications and issues from initial contact until resolution
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Ensuring that all customers have a great experience with the product
Working directly with product teams to identify current issues and offer informed opinions on potential solutions
Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams

What we offer

Competitive salary and equity in a fast-growing start-up
Catered lunch every weekday, plus a fully stocked kitchen
Regular compensation reviews
Flexible paid time off policy
Healthcare stipend towards private health insurance for you and your partner/spouse
MacBooks are our standard

Fulltime

Sr. Technical Support Engineer, Platinum Support

As a Platinum Support Engineer, you will work firsthand with our valued Platinum...

Location

United States , Santa Clara

Salary:

103400.00 - 167200.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of relevant support experience
Required experience with TCP/IP
Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
In-depth experience in routing and switching (OSPF, BGP, VLAN)
Experience with security (IPSEC, SSL-VPN, NAT, GRE)
Prior experience in similar vendor Technical Support Centers
Excellent written and verbal communication skills
Bachelor's degree or equivalent military experience required

Job Responsibility

Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Work to reproduce customer issues and qualify critical issues
Work directly with ETAC and Engineering to get customer issues resolved
Have a thorough understanding of software release and bug cycles
Conduct multi-vendor troubleshooting
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing

What we offer

restricted stock units
bonus

Fulltime

Technical Support Engineer

Welcome to your new role at Sungrow, as our Technical Support Engineer in German...

Location

Germany

Salary:

Not provided

Sungrow Europe

Expiration Date

Until further notice

Requirements

Degree in electrical engineering
Relevant certifications for one of the EU countries
Fluency in English and German
Willingness to travel up to 50% of your time to provide support across Europe

Job Responsibility

Provide technical support for PV, ESS, EV Charging, and distribution products
Deliver training for customers, installers and EPC for technical needs
Coordinate with R&D to solve general problems and plan troubleshooting solutions
Travelling to the site to help customers solve problems or collect data
Produce reports to enable product failure analysis and risk assessment

What we offer

Opportunities for career advancement
Bonus payment on a fixed schedule every year based on performance
A multinational team with a diverse and inclusive mindset
Travel within Europe for training sessions or to attend renewable energy events
Opportunity to visit our R&D facilities in China

Technical Support Engineer

The Technical Support Engineer provides 1st and 2nd level support to Dedrone by ...

Location

United States , Mesa; Sterling

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a related field, or 5+ years relevant work experience preferred
Previous practical work experience in the field of customer support
Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
Very good knowledge in networks and Linux
Strong sense of ownership and urgency
Ability to work well in a team and enjoy knowledge sharing
Excellent communication skills with the ability to provide advice to non-technically aware customers
Willing and able to travel
Good knowledge about consumer UAV protocols and standards
Basic knowledge and understanding of RF technology

Job Responsibility

Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
Research and identify solutions to resolve software and hardware issues
Diagnosing and troubleshoot technical issues, including account setup and network configuration
Take ownership of customer issues reported and seeing problems through to resolution
Track internal and external requests and technical issues to resolution, within agreed time limits
Update, maintain and monitor our customer systems as a full service
Ensure all requests and issues are properly logged
Prioritize and manage several open issues at one time
Document technical knowledge in form of notes and manuals

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Fulltime

Technical Support Engineer II

Axon is seeking a high-energy, experienced Software Support Engineer with expert...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3+ years of support experience for cloud-based products
Track record of completing goals and driving initiatives to completion
Experience working within the Law Enforcement/Public Safety space
Forward Thinking and Task Driven
Experience solving complex technical problems and leading support related projects
Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS
Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Job Responsibility

Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Provide front line support to Axon Records customers while logging detailed notes on each customer interaction
Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams
Research, troubleshoot, diagnose customer issues and requests across all Axon RMS (Records, Standards, Auto-tagging) systems
Follow up with clients to ensure their systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Develop knowledge base articles on top issues
Participate in an on-call rotation for outage escalations or escalations as needed
Provide back-up support to other Axon Support teams and colleagues
Onsite customer engagement during program launches

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

EUV Technical Support Engineer - Source/Co2

ASML US brings together the most creative minds in science and technology to dev...

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience required
3+ years, technical knowledge of EUV and/or DUV preferred
Experience with EUV Vessel and/or CO2 Drive Laser preferred
Can observe and respond to people and situations and interact with others
Can learn and apply new information or skills
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Result driven-demonstrate ownership and accountability

Job Responsibility

Responsible for the EUV Vessel and/or CO2 Drive Laser
Provide technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation
Drive issue resolution and provides structural follow-up
Monitor machine health parameters in effort to prevent unscheduled downtime
Ensure all service actions are performed in a safe environment
Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups
Provide flexible in-fab support as needed for new, specialized, or complex repair actions
Support the Fab and Planning team in complex service action sequence creation and review
Share knowledge and cross-train others
Perform data analysis and proactive monitoring to prevent unscheduled downs

Fulltime

Technical Support Engineer

Hewlett Packard Enterprise

Location:
Japan , Tokyo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 10, 2025

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