Technical Support Engineer Job at Microsoft Corporation (Seoul)

Technical Support Engineer

Microsoft Corporation

Location:
South Korea , Seoul

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
Deliver expert guidance to help customers meet data protection and regulatory compliance requirements
Collaborate with internal engineering and product teams to drive continuous improvement in customer experience and product capabilities
Document solutions and contribute to knowledge base articles for broader customer impact

Requirements:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field OR 3+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
3+ years experience working in a customer-facing role (e.g., internal and/or external)
AZ-900, AI-900, SC-900 certifications
Background/experience in security engineering (blue/red team) preferred
Background in system/network engineering, DevOps/SRE or software engineering, with a passion for cybersecurity
Previous experience with / exposure to Microsoft Sentinel or the Microsoft Defender suite
Good understanding of the TCP/IP stack, working in a cloud environment and (at a minimum) basic system administration in Linux and/or Windows Server environments
Experience or strong working knowledge of FP/RN, phishing and antimalware
2+ years of experience with Exchange or Office 365 (Exchange Online)
Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies
An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages
Provide technical support and troubleshooting for Microsoft Purview Compliance solutions
Own, investigate, and resolve customer issues related to compliance features such as Data Loss Prevention (DLP), eDiscovery, Information Protection, and more
Experience with deploying, administering, and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions
Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
experience with Microsoft technologies such as Microsoft 365 Defender, Microsoft Defender for Endpoint, System Center Endpoint Protection, Azure Antimalware, Windows Defender, and Advanced
Korean Language: fluent in reading, writing and speaking
English Language: confident in reading, writing and speaking
Ability to meet Microsoft, customer and / or government security screening requirements
This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Applicants must be a Korean citizens or permanent residents with full legal working rights in Korea

Nice to have:

CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
Ability to effectively communicate with customer managers and executives on technical and business issues
Organization, time management, project management, and negotiation skills
3+ years of experience providing support for enterprise level premier customers
Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Microsoft Corporation - All Job Offers

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