Technical Support Engineer Jobs

Technical Support Engineer

SYNTECH RECRUITMENT LTD

Location:
Ireland, Dublin

Category:
-

Contract Type:
Not provided

Salary:

55000.00 - 65000.00 EUR / Year

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Job Description:

This role is the first line of technical escalation for customers and field service teams, supporting a wide range of HVAC products including heat pumps, chillers, controls, mechanical plant equipment, and integrated system solutions. You will provide expert diagnostics, remote troubleshooting, and technical guidance to ensure fast, accurate, and high-quality support across the full HVAC product range.

Job Responsibility:

Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
Provide technical guidance to customers, field service engineers, and internal teams
Escalate complex cases to senior HVAC engineers or product specialists when necessary
Log and manage all technical cases, warranty queries, and service activity within the CRM system
Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
Support the commissioning and configuration process by providing remote engineering advice
Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy

Requirements:

Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
Logical troubleshooting approach and strong problem-solving capability
Experience using CRM or service management systems
Ability to work independently while managing multiple technical cases
Professional proficiency in English
Full right to work permanently in Ireland

Nice to have:

Qualification in Mechanical Engineering, Building Services, Refrigeration, or similar
F-Gas certification or refrigeration background
Experience supporting field engineers remotely

What we offer:

Annual performance-based bonus
21 days annual leave + Irish bank holidays
Company pension scheme
Life assurance & critical illness cover
Employee wellbeing and support programmes
Ongoing training, upskilling, and development support

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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