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Technical Support Engineer

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Microsoft Corporation

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Location:
India , Hyderabad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

  • Own, investigate and solve customer technical issues
  • Collaborate within and across teams, leveraging troubleshooting tools and practices
  • Lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Proficiency in Windows, Linux, Azure, VM management, data backup, and disaster recovery setup
  • Excellent troubleshooting and analytical skills
  • Basics of Windows and Linux administration
  • Troubleshooting OS-level issues and understanding system internals
  • Concepts of Recovery Point Objective (RPO) and Recovery Time Objective (RTO)
  • Experience with enterprise backup solutions and DR orchestration
  • Hands-on experience with VMware, Hyper-V, and virtual disk management
  • Proficiency in Docker and container lifecycle management
  • Working knowledge of backup and restore operations for SQL Server, Oracle, SAP HANA, PostgreSQL, MySQL
  • Understanding of how applications interact with backup agents and VSS writers
  • Familiarity with application consistency during backup operations
  • TCP/IP, DNS, routing, firewall rules, and VPN configurations
  • Troubleshooting connectivity issues in hybrid environments
  • Core concepts of Azure, AWS, and GCP
  • Experience with cloud migration, storage, and compute services
  • Proven experience in diagnosing and resolving issues in live customer environments
  • Ability to interpret logs, telemetry, and performance metrics
  • English Language: fluent in reading, writing and speaking
  • Basic knowledge in Linux Networking
  • Good verbal and written communication
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • Microsoft Cloud Background Check

Nice to have:

  • Exposure to Kubernetes and container orchestration
  • Knowledge about SQL and SAP HANA

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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