Technical Support Engineer Job at Bentley Systems

Technical Support Engineer

Bentley Systems

Location:
Canada

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Bentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a Technical Support Engineer. The AWR AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge sharing database of Bentley’s Assetwise Reliability (APM) product.The support team interacts with end-users, professional Services, Product Development and Project teams. This is a hands-on position that will interface with AWR product users via phone, e-mail, and support portal.

Job Responsibility:

Providing timely responses to Users for technical issues via emails, web, and phone for one product line
Managing client inquiries and accurately documenting incidents via an online case management tool & knowledge base
Performing troubleshooting to diagnose the root cause and resolve the issue quickly and effectively
Performing testing to ensure that the solution was successful
Escalating more complex issues when needed
Improving front-end troubleshooting skills while learning to understand (and address) the needs of the user's business
Staying up to date with primary products and knowledge of the base functionality of adjacent products
Creating clear and accurate contributions to Bentley Community forum posts, knowledge base articles, and wikis that accurately reflect the use of the product
Learning to work collaboratively on a team and communicate in meetings
Proactively asking questions and reaching out for help when needs assistance

Requirements:

Bachelor’s degree in mechanical engineering, Production Engineering, Computer Engineering, Business or equivalent experience
2-6 years of related experience, more for Senior role
Strong communication skills, both written and verbal
Fluent in English
Skill development ability for delivery of support including business software applications
Ability to ask open-ended questions and active listening
Critical thinking skills
Ability to work in a global, multicultural environment
Multi-skilled: Voice, Email, and Chat Support
Proficiency in documenting troubleshooting steps (tests and configurations changes) and results
Strong problem-solving skills and ability to address issues as they arise
Strong customer service skills for both internal and external customers (patience, friendliness, and explaining clearly and concisely)
AWR experience or other CMMS system
Knowledge of Enterprise asset management (EAM)
Familiarity with databases, SQL Server, and SQL Stored Procedures
Knowledge/experience in Client/Server applications and architecture
Familiarity with IIS web server Windows and Azure Server technology

Additional Information:

Job Posted:
February 20, 2026

Work Type:

Remote work

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