Technical Support Engineer Job at Plaid

Technical Support Engineer

Plaid

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

73872.00 - 110000.00 USD / Year

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Job Description:

We support the next generation of financial services by investigating, escalating, and fixing the issues affecting our customers and our consumers. Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution. As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process.

Job Responsibility:

Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
Work on projects with other TSE’s to improve internal and external processes
Contribute to brainstorming and project execution (tooling, documentation, process improvements)
Assist GTM teams with customer escalations
Collaborate with EPD teams on issue resolution

Requirements:

2+ years of experience in a customer-facing role
6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
Preferred: 6+ months of experience supporting technical projects and/or process improvement
Genuine interest and passion for Support
Commitment to providing a world-class customer experience
Strong written and verbal communication
Self-starter mentality and ability to work independently
Effective time management and ability to balance multiple priorities

Additional Information:

Job Posted:
January 21, 2026

Employment Type:

Fulltime

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