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Technical Support Engineer

sapiens.com Logo

Sapiens

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Location:
Latvia , Riga

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

2700.00 - 3800.00 EUR / Month
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Job Description:

Our client is one of the most recognizable insurance brands in the UK. The projects we have implemented and maintained for this customer range from traditional annual car & home insurance to Netflix-like insurance subscription service. Working on the project you will go through the challenges of implementing web solutions and handling hundreds of thousands of customers each day. A friendly team of experienced professionals accompanies all of that.

Job Responsibility:

  • Responsibility for providing solutions/workarounds to customers' problems, in a fast and professional manner, within SLA restrictions
  • Research and identify solutions to software, hardware, and infrastructure issues
  • Work on infrastructure, system monitoring, and alerting improvements
  • Address client's tickets regarding hardware and software
  • Ask targeted questions to diagnose problems and identify problem patterns
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in tickets
  • Help create technical documentation and manuals
  • Taking part in 24/7 infrastructure monitoring shifts ~1 week per month (infrequent night cases)

Requirements:

  • Programming experience in Java and SQL knowledge
  • Microsoft Azure or similar experience
  • Docker knowledge
  • Hands-on experience with Linux
  • Experience with Ansible or other Infrastructure as Code (IAC) tools
  • Ability to diagnose and troubleshoot technical issues
  • Excellent written and verbal English skills
  • Flexibility to work beyond working hours when required during the support shifts
  • Self-sufficient personality with a customer-oriented attitude, an outside-the-box thinker, solutions-oriented with good problem-solving skills
What we offer:
  • Annual Bonus: Receive a 13th salary bonus, proportional to the months worked
  • Complimentary Meals and Snacks: Enjoy paid lunches at our on-site restaurant, along with healthy snacks and beverages
  • Health Insurance: Benefit from health insurance coverage after your trial period
  • Engagement Events: Participate in exciting global and local employee engagement events
  • Training and Development: Take advantage of our training platform Sapiens University dedicated to enhancing your skills and expertise
  • Inclusive Work Environment: Work in an inclusive environment with accessible facilities

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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